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praises the staff for being friendly, knowledgeable, and clear in explaining the therapy process without being condescending.","key_phrases":["very friendly and knowledgeable","didn't talk down to me","Explained whole process","explained process and end result"]},"Ci9DQUlRQUNvZENodHljRjlvT21kek4xaEJSMDQzZDBwRmJXdERWVVF4VmxZNFpIYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":[]},"one_line_summary":"Reviewer praises the clinic for being extremely professional, communicating clearly, and making patients feel at ease.","key_phrases":["extremely professional","explains things clearly","makes you feel comfortable"]},"ChZDSUhNMG9nS0VQXzYzWUNQck9ySUpnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":[]},"one_line_summary":"Patient praises the friendly, welcoming staff and easy communication at Smart Body Physical Therapy.","key_phrases":["staff is so friendly","make you feel so comfortable","easy to get ahold of and communicate with"]},"Ci9DQUlRQUNvZENodHljRjlvT21Oc1Z5MTBZalk1VEhGdGVFeHRUVTlhVTJsNVYzYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["pelvic-floor-therapy"],"problems":["bladder-control"]},"one_line_summary":"Patient reports successful results from pelvic floor therapy for bladder control at Smart Body Physical Therapy.","key_phrases":["A success for me","Pelvic floor therapy for bladder control","very effective"]},"ChZDSUhNMG9nS0VQVG91dWliX09TMlFnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Susan","Kayla"],"services":["physical-therapy"],"problems":["body-improvement","physical-rehabilitation"]},"one_line_summary":"Patient praises the professional and helpful staff, specifically Dr. Susan and Dr. Kayla, and reports physical improvement after treatment at Smart Body.","key_phrases":["staff and doctors were professional and very helpful","my body is improving","personal and professional group to meet all of your needs","Well worth the time"]},"ChZDSUhNMG9nS0VOTDFpWjdJMDdyOUVREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":[]},"one_line_summary":"Patient is very happy with their knowledgeable therapist and the great care received.","key_phrases":["VERY knowledgeable","Great care","Very happy"]},"ChdDSUhNMG9nS0VMLVN3YXFoZ1pUb21BRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VMcnd5Ym4zNHZxSEJ3EAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Stephanie"],"services":["physical-therapy"],"problems":[]},"one_line_summary":"Patient had a positive first visit with Stephanie and was given homework exercises to complete before their next appointment in June.","key_phrases":["impressed by what took place on my first day","Stephanie was very nice","I do have homework to do","Until we meet again"]},"ChdDSUhNMG9nS0VJQ0FnTUNZMXVmRGpnRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnTUNvbW9pXzBnRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnTUNJMDYzVmFnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["prenatal-physical-therapy","pelvic-pain-treatment"],"problems":["severe-pelvic-pain-during-third-trimester","difficulty-walking"]},"one_line_summary":"A patient praises skilled therapy that resolved severe pelvic pain during her third trimester of pregnancy, restoring her ability to walk.","key_phrases":["wonderful experience","skilled therapy","severe pelvic pain","got me walking again"]},"ChZDSUhNMG9nS0VJQ0FnTUN3a2Q2TFVnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","technical_knowledge","courtesy"],"entities":{"technicians":["Jessica"],"services":["physical-therapy"],"problems":[]},"one_line_summary":"Jessica is praised for her exceptional communication, detailed explanations, and compassionate patient care.","key_phrases":["Jessica is amazing","communicates her knowledge and techniques with detail","care and compassion are so appreciated","comfortable with everything"]},"ChZDSUhNMG9nS0VJQ0FnTURnMzdyNERnEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["technical_knowledge","courtesy","professionalism","scheduling","problem_resolution"],"entities":{"technicians":[],"services":["physical-therapy","womens-health"],"problems":["long-standing-unresolved-health-issue-requiring-multiple-sessions","exhaustion-during-treatment-process"]},"one_line_summary":"A patient who traveled 1,400 miles on a Mayo Clinic referral praises Smart Body's exceptional clinical competence and respectful staff, noting minor booking hiccups that don't impact care quality.","key_phrases":["highly recommended by Mayo Clinic","COMPETENCE. So much knowledge and insight gathered so quickly","My long and frustrating and expensive search for help is over","I traveled 1,400 miles to see them. Well worth it"]},"ChdDSUhNMG9nS0VJQ0FnTURBX3Nfb3pBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":[]},"one_line_summary":"Patient was impressed by the professional yet warm atmosphere and is hopeful for recovery, even recommending the clinic to a friend.","key_phrases":["completely professional but warm and welcoming","hopeful for recovery","so impressed I recommended a friend"]},"ChdDSUhNMG9nS0VJQ0FnTUNBdXA2ZTlBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":[]},"one_line_summary":"Reviewer praises the caring and professional therapists as well as the friendly and helpful office staff at Smart Body Physical Therapy.","key_phrases":["Caring and Professional at all times","take the time to listen to my concerns","answer my questions","office staff are friendly and helpful"]},"ChdDSUhNMG9nS0VJQ0FnSUNfeHZ1N3h3RRAB":{"sentiment":"negative","sentiment_score":-0.75,"aspects_mentioned":["communication","courtesy","professionalism","responsiveness"],"entities":{"technicians":[],"services":["appointment-cancellation"],"problems":["receptionist-hung-up-on-customer","rude-and-unresponsive-front-desk-staff"]},"one_line_summary":"Customer called to cancel an appointment and was repeatedly put on hold, hung up on, and treated rudely by the receptionist.","key_phrases":["put me on hold twice then just hung up on me","too busy to take calls","cold, rude, and unprofessional","doing them a courtesy"]},"ChdDSUhNMG9nS0VJQ0FnSUNfdUplN3V3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":[]},"one_line_summary":"Patient credits the entire Smart Body PT team for being helpful and caring, significantly improving her quality of life.","key_phrases":["so helpful and caring","made a world of difference","quality of life","definitely recommend"]},"ChdDSUhNMG9nS0VJQ0FnSURmeGJlYnlnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":[]},"one_line_summary":"Patient credits Smart Body Physical Therapy with providing helpful, professional, and friendly care she didn't realize she needed.","key_phrases":["helped me alot when I didn't even realize that I needed help","very nice and professional","would highly recommend them"]},"ChZDSUhNMG9nS0VJQ0FnSUNmci1ydkRREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":["Laura"],"services":["pelvic-floor-physical-therapy"],"problems":["pelvic-area-concerns"]},"one_line_summary":"Reviewer praises the professional and friendly staff, especially Laura's attentive and knowledgeable care during pelvic physical therapy for his mother.","key_phrases":["professional, friendly, and helpful","attentive, knowledgeable, thorough, and gentle","physical therapy in her pelvic area"]},"ChZDSUhNMG9nS0VJQ0FnSUNmalpYWkZnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The patient found the staff very friendly, clear in their explanations, and understanding throughout their care.","key_phrases":["very friendly","very well explained","very understanding"]},"ChdDSUhNMG9nS0VJQ0FnSUR2Z3NPc29BRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":[],"services":["pelvic-floor-therapy","womens-health-pt"],"problems":["pelvic-floor-dysfunction"]},"one_line_summary":"Reviewer highly recommends the clinic for pelvic floor physical therapy, praising the team's expertise in addressing women's unique health needs.","key_phrases":["women's unique needs","pelvic floor support","gold standard in their field","Call them now"]},"ChdDSUhNMG9nS0VJQ0FnSUMzbTZuODNBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Jessica","Carrie","Janeen"],"services":["physical-therapy"],"problems":[]},"one_line_summary":"The reviewer praises every staff member at Smart Body Physical Therapy, highlighting Jessica, Carrie, and Janeen for being kind, caring, and professional.","key_phrases":["kind, caring, and professional","every person at Smart Body","especially Jessica, Carrie, and Janeen"]},"ChZDSUhNMG9nS0VJQ0FnSURYeHVMSWJREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["pelvic-floor-retraining"],"problems":["pelvic-floor-dysfunction"]},"one_line_summary":"The patient credits Smart Body's pelvic floor retraining program with transformative results and recommends the clinic without reservation.","key_phrases":["PF retraining program worked wonders","forever grateful","recommend without any reservations"]},"ChZDSUhNMG9nS0VJQ0FnSURYdUliMGNnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNYdDh5R3pnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","courtesy"],"entities":{"technicians":["Autumn"],"services":["physical-therapy-evaluation"],"problems":[]},"one_line_summary":"Customer praises therapist Autumn Pearce for being thorough, friendly, and providing a solid plan and great advice.","key_phrases":["very thorough and friendly","offered me a plan and great advice","look forward to working with her again"]},"ChdDSUhNMG9nS0VJQ0FnSUNuMEtlVV9BRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURIazlfRlVREAE":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["communication","professionalism","pricing","problem_resolution","courtesy","scheduling"],"entities":{"technicians":["Natasha"],"services":["physical-therapy-consultation","physical-therapy"],"problems":["cancellation-fee-dispute","lack-of-patient-privacy-at-front-desk","refusal-of-care-over-unpaid-balance","loud-disclosure-of-patient-information-in-waiting-room"]},"one_line_summary":"Patient was denied care over a $20 unpaid cancellation fee balance and felt her privacy was violated by front desk staff discussing her account loudly in the waiting room.","key_phrases":["$20 came before a patient's care","discussing a patient's business in front of other patients","loudly ask across the waiting room","she simply picked up the phone and reversed the payment"]},"ChZDSUhNMG9nS0VJQ0FnSURIaXFuQ2RnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","scheduling","problem_resolution"],"entities":{"technicians":[],"services":["personalized-training-plan","physical-therapy"],"problems":["complex-schedule-coordination","recovery-to-normal-routine"]},"one_line_summary":"Customer highly praises the Smart Body PT Jacksonville team for their professionalism, scheduling support, and personalized training plan that helped them return to their normal routine.","key_phrases":["truly the best","coordinating my complex schedule","personalized training plan","back to my normal routine"]},"ChdDSUhNMG9nS0VJQ0FnSUNIa2NLNWx3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":[]},"one_line_summary":"The reviewer found Smart Body Physical Therapy to be professional, warm, and caring, and would recommend them.","key_phrases":["Very professional","warm and concerned","Very happy and would recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNic3BYclZ3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURybnJyeHh3RRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURMd2E3dW1nRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURUdlBlLTZBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","professionalism","punctuality"],"entities":{"technicians":[],"services":["physical-therapy","spinal-rehabilitation"],"problems":["spinal-problems","unable-to-sit-for-long-periods"]},"one_line_summary":"Patient praises Smart Body's knowledgeable staff, professionalism, and timely service while seeking treatment for spinal issues.","key_phrases":["knowledgeable and professional","understood my needs","seen in a timely manner","achieve a more healthy outcome"]},"ChdDSUhNMG9nS0VJQ0FnSUNMbE9icmxRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":[]},"one_line_summary":"The customer praises the practitioners at Smart Body Physical Therapy as excellent.","key_phrases":["Excellent practitioners"]},"ChZDSUhNMG9nS0VJQ0FnSURqbE5hVkt3EAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","professionalism","communication","courtesy"],"entities":{"technicians":["Alexis","Cassidy"],"services":["pelvic-floor-physical-therapy","womens-health-pt"],"problems":["painful-pelvic-floor-condition-diagnosed-seven-years-ago"]},"one_line_summary":"After years of suffering and a humiliating prior PT experience, the patient was fully discharged and cured of her pelvic floor condition thanks to knowledgeable and compassionate therapists Alexis and Cassidy at Smart Body PT.","key_phrases":["cured from the painful pelvic floor condition","incredibly knowledgable and compassionate","felt understood, heard, and empowered","Coming to Smart Body PT was a game changer"]},"ChZDSUhNMG9nS0VJQ0FnSUNqZ09pWElREAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNEaTlUMkV3EAE":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["communication","pricing","responsiveness","professionalism"],"entities":{"technicians":[],"services":["physical-therapy","insurance-billing"],"problems":["insurance-coverage-drop-not-communicated","wasted-appointment-time","missed-work-for-cancelled-appointment"]},"one_line_summary":"Customer arrived for a physical therapy appointment only to discover the clinic had dropped Aetna insurance without notifying him despite confirming coverage three weeks prior.","key_phrases":["decided to no longer take Aetna","didn't bother to tell me","charge $75 if you miss an appointment","didn't get past the front desk"]},"ChdDSUhNMG9nS0VJQ0FnSUNEcnVfSGhnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":["condition-requiring-specialized-physical-therapy"]},"one_line_summary":"Patient credits Smart Body Physical Therapy with providing hope and effective treatment when she thought none was possible.","key_phrases":["offers Hope in very specific situations","didn't think there was hope","God sent to me","recommend them to everyone"]},"ChZDSUhNMG9nS0VJQ0FnSUNkb1BIMUJBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNkb083TlhBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy","punctuality"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":[]},"one_line_summary":"Patient praises the amazing treatment, friendly and knowledgeable staff, and timely service at Smart Body Physical Therapy.","key_phrases":["Amazing treatment","Friendly and knowledgeable staff","Timely","couldn't ask for better treatment"]},"ChZDSUhNMG9nS0VJQ0FnSUNOXy0tZUJ3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","cleanliness","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer praises the staff as wonderful and informative and highlights the clinic as clean, organized, and welcoming.","key_phrases":["wonderful staff","very informative","clean, organized and welcoming"]},"ChZDSUhNMG9nS0VJQ0FnSUNOenBmRVl3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNOcXNtbjVnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","courtesy","cleanliness","communication"],"entities":{"technicians":["Cassidy"],"services":["physical-therapy","pt-exercises","womens-health-pt"],"problems":["fear-of-not-healing","recovery-requiring-physical-therapy"]},"one_line_summary":"Patient praises Cassidy for her professionalism, knowledge, and sensitivity, and commends the facility's strong privacy practices during a vulnerable treatment experience.","key_phrases":["physical therapy really worked for me","never made me feel ashamed or awkward","confident and proud of my journey","great way with privacy"]},"ChZDSUhNMG9nS0VJQ0FnSUNWOVBLUmJ3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNGdmNYWEtnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNGblk2RUZBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUQ1dHJfaG5BRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["problem_resolution","technical_knowledge"],"entities":{"technicians":["Laura"],"services":["pelvic-floor-therapy","bowel-dysfunction-treatment"],"problems":["colon-issues-in-special-needs-child","failed-resolution-after-9-months-and-multiple-doctors"]},"one_line_summary":"After 9 months and multiple doctors, Laura successfully resolved the reviewer's special needs son's serious colon issue without invasive treatments.","key_phrases":["serious issue my special needs son was having with his colon","9 months and multiple doctors","resolved without invasive treatments","quick time frame"]},"ChZDSUhNMG9nS0VJQ0FnSUM1dXRuVk93EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":[]},"one_line_summary":"A first-time visitor was impressed by the welcoming atmosphere, thorough explanations, and professional staff.","key_phrases":["great atmosphere when I walked in","answered all my questions with care and professionalism","looking forward to my next visit"]},"ChZDSUhNMG9nS0VJQ0FnSUM1aklLdlJREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","technical_knowledge","communication"],"entities":{"technicians":[],"services":["pelvic-floor-therapy","physical-therapy"],"problems":["chronic-pain","lack-of-results-from-previous-physical-therapy"]},"one_line_summary":"After three years of no results elsewhere, the patient found significant pain relief and improved quality of life through Smart Body PT's pelvic floor therapy.","key_phrases":["finally decreasing my pain","improving my quality of life overall","very courteous and listen to your needs","recommend pelvic floor therapy at least once"]},"ChdDSUhNMG9nS0VJQ0FnSURacTV2SG93RRAB":{"sentiment":"negative","sentiment_score":-0.75,"aspects_mentioned":["cleanliness","communication","professionalism","courtesy"],"entities":{"technicians":[],"services":["physical-therapy-evaluation","strengthening-exercises","womens-health-physical-therapy"],"problems":["inaccurate-evaluation-report","bacterial-infection","discomfort-with-therapist","inaccurate-health-assessment-submitted-to-insurance"]},"one_line_summary":"Patient found the facility clean but was deeply disappointed by inaccuracies in her evaluation report, felt disrespected, and is reluctant to return despite having no other local options.","key_phrases":["so many inaccuracies","damaging and presents an inaccurate picture of my health","need to feel respected and heard","I don't want to go back, but may have to"]},"ChZDSUhNMG9nS0VJQ0FnSURacmZuNVR3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":["Cassidy"],"services":["pelvic-floor-physical-therapy","post-surgical-rehabilitation","core-strengthening"],"problems":["chronic-back-pain","knee-pain","hip-pain","post-c-section-recovery"]},"one_line_summary":"After just 3 days of exercises from her PT Cassidy, the reviewer experienced relief from chronic back, knee, and hip pain following her third c-section.","key_phrases":["feel the difference in my core and pelvic strength","pain has been gone every day","tried other PT services and nothing has helped","sing ALL the praises of Smart Body"]},"ChZDSUhNMG9nS0VJQ0FnSURaOE5ITFJ3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNadTQyb3hRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge"],"entities":{"technicians":["Kristin"],"services":["physical-therapy"],"problems":[]},"one_line_summary":"Customer highly praises Kristin Munoz as an excellent physical therapist.","key_phrases":["excellent physical therapist","Kristin Munoz"]},"ChZDSUhNMG9nS0VJQ0FnSUNaNmZxckh3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":["recovery"]},"one_line_summary":"The patient felt her therapist was professional and caring, giving her confidence in her recovery.","key_phrases":["professional and caring","gave me confidence","help me recover"]},"ChdDSUhNMG9nS0VJQ0FnSUNadXF5Rl93RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":[]},"one_line_summary":"Patient praises the caring and comfortable environment at SmartBody PT and highly recommends them.","key_phrases":["very caring staff","make you feel very comfortable","helping you heal","highly recommend SmartBody PT"]},"ChdDSUhNMG9nS0VJQ0FnSUNaa3IyTHBBRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURwNGJYZXZ3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","cleanliness"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":[]},"one_line_summary":"A first-time patient was highly impressed by the clinic's professionalism, friendly staff, and exceptionally clean environment.","key_phrases":["very impressed with the professionalism","friendly staff","sparkling clean environment","first visit"]},"ChdDSUhNMG9nS0VJQ0FnSURwZ3Z1VTlRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Kayla"],"services":[],"problems":[]},"one_line_summary":"The reviewer thanks Dr. Kayla for her professionalism and kindness.","key_phrases":["professionalism and kindness","Thank you Dr Kayla"]},"ChZDSUhNMG9nS0VJQ0FnSUNwd01mRGNREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","technical_knowledge"],"entities":{"technicians":["Monica"],"services":["physical-therapy","home-exercise-program"],"problems":[]},"one_line_summary":"Patient praises therapist Monica and staff for professionalism, listening skills, and providing helpful home PT resources via an app with videos.","key_phrases":["incredibly professional","know how to listen","great resources for home PT with app including videos","Love the therapist Monica and the staff"]},"ChdDSUhNMG9nS0VJQ0FnSURSc2F1RnpBRRAB":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["pricing","communication","problem_resolution"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":["misinformed-about-insurance-coverage","unexpected-300-co-pay-charges"]},"one_line_summary":"Patient was incorrectly told insurance would fully cover PT, then received $300 in unexpected co-pay bills.","key_phrases":["insurance would cover my PT in full","billed me $300.00 in co pays","would have never continued going","didn't have the money"]},"ChZDSUhNMG9nS0VJQ0FnSUR4aWZLUVlnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUR4MUt5QmV3EAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":[]},"one_line_summary":"The reviewer praises the staff and quality of care at Smart Body Physical Therapy.","key_phrases":["staff is great","care is great"]},"ChZDSUhNMG9nS0VJQ0FnSUNSMy1Ib2RREAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNSLTZpUU1BEAE":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["professionalism","scheduling","communication","responsiveness"],"entities":{"technicians":[],"services":["insurance-verification","appointment-scheduling"],"problems":["insurance-not-accepted-after-2-month-wait","late-notification-of-insurance-incompatibility"]},"one_line_summary":"Customer waited over two months for an appointment only to be told their insurance was not accepted, citing unprofessional and poor customer service.","key_phrases":["not professional at all","waiting for more than 2 months","don't accept my insurance","customer service is really horrible"]},"ChdDSUhNMG9nS0VJQ0FnSURoNGZpY3hnRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","communication","professionalism","courtesy","cleanliness","problem_resolution"],"entities":{"technicians":["Catherine","Cathy"],"services":["pelvic-floor-therapy","ems-muscle-stimulation","pelvic-floor-exercises"],"problems":["urinary-incontinence","pelvic-floor-weakness"]},"one_line_summary":"A woman in her mid-seventies praises Catherine Yelvington for exceptional pelvic floor coaching that completely resolved her incontinence in six months.","key_phrases":["totally amazed at the results","I no longer have any incontinence","Cathy was gentle, patient, and a very good listener","Results in 6 months is just unbelievable"]},"ChZDSUhNMG9nS0VJQ0FnSUNoMnJtZGF3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Laura"],"services":["physical-therapy","injury-rehabilitation","running-injury-treatment","plantar-fasciitis-treatment","back-injury-treatment"],"problems":["plantar-fasciitis","running-related-issues","back-injuries"]},"one_line_summary":"A loyal 10+ year patient praises Smart Body Physical Therapy for consistently resolving injuries like plantar fasciitis and back pain with expert care and a welcoming team.","key_phrases":["10+ years","provide relief and instruction","get my body back on track","always helping with a smile"]},"ChZDSUhNMG9nS0VJQ0FnSURCajhYSkpnEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["cleanliness","technical_knowledge","communication","courtesy","professionalism","responsiveness"],"entities":{"technicians":["Monica","Kayla"],"services":["physical-therapy"],"problems":["new-and-unfamiliar-physical-therapy-experience"]},"one_line_summary":"Patient praises Monica's exceptional knowledge and kindness, Kayla's efficiency, and the clinic's clean and comfortable environment.","key_phrases":["most knowledgeable person in the field","made a scary and new ordeal so pleasant and smooth","takes time to explain","fast and accurate"]},"ChdDSUhNMG9nS0VJQ0FnSURCcTdUbDFnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":[]},"one_line_summary":"Patient praises the therapist's knowledge and confidence in their treatment plan.","key_phrases":["Very knowledgeable","Confident in the plan","treat my condition"]},"ChdDSUhNMG9nS0VJQ0FnSURCdnBhNG1RRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["physical-therapy","massage"],"problems":["pain"]},"one_line_summary":"Customer had a great experience with caring staff who provided effective pain management tools and a massage.","key_phrases":["amazing time","staff is very nice and seem to actually care","tools to help deal with my pain","gave me a massage"]},"ChZDSUhNMG9nS0VJQ0FnSURCem95RUZBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":[]},"one_line_summary":"The reviewer praises the staff at SmartBody Physical Therapy for being nice, professional, and making patients feel comfortable.","key_phrases":["so nice","Very professional","make you very comfortable","whatever you need to work on"]},"ChdDSUhNMG9nS0VJQ0FnSURCanVYQnVBRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNCcHJtQUVREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","courtesy","communication"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":[]},"one_line_summary":"Reviewer highly recommends Smart Body Physical Therapy, praising the knowledgeable, patient, and friendly staff who make patients feel comfortable.","key_phrases":["Friendly staff","very knowledgeable and patient","Make you feel comfortable","Highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUQtMjdEVF93RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","communication"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":[]},"one_line_summary":"New patient felt immediately comfortable and impressed by the knowledgeable owner during their first physical therapy visit.","key_phrases":["immediately comfortable","very knowledgeable in her field","learned a lot in my first visit","highly recommend Smart Body"]},"ChZDSUhNMG9nS0VJQ0FnSURlNi1mUWZ3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":[]},"one_line_summary":"A long-time patient praises the friendly and helpful staff at Smart Body Physical Therapy.","key_phrases":["going here for years","Staff is friendly","always very helpful"]},"ChdDSUhNMG9nS0VJQ0FnSUMteEtHUGxnRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURlajlIWGZREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","scheduling","cleanliness"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":[]},"one_line_summary":"Patient highly recommends Smart Body Physical Therapy for its friendly staff, flexible scheduling, and clean modern facility.","key_phrases":["Friendly and professional","Flexible scheduling","Clean and state of the art facility","Highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSURlb3FHMndnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","communication","professionalism"],"entities":{"technicians":[],"services":["physical-therapy-evaluation","care-plan-development"],"problems":[]},"one_line_summary":"Patient praises the pleasant front desk staff, clear communication, and thorough therapist who conducted a warm and professional initial evaluation.","key_phrases":["front desk staff is pleasant","explained well and handled efficiently","took her time gathering information","felt like I was in good hands"]},"ChdDSUhNMG9nS0VJQ0FnSUNlajdLeG93RRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNlaTQtbDF3RRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUN1MXQzN1dnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":["Katie"],"services":["physical-therapy"],"problems":[]},"one_line_summary":"Patient praises therapist Katie for being awesome, patient, and making her feel comfortable and unhurried.","key_phrases":["Katie is awesome","so patient with me","feel comfortable and not rushed"]},"ChZDSUhNMG9nS0VJQ0FnSUN1ckx6OE9REAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURPdThhVW1BRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUQyczlTMm53RRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUQyOGQyX2ZREAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUMyN2J5ZEx3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer praises the staff as great people who are very knowledgeable.","key_phrases":["Great people","very knowledgeable"]},"ChRDSUhNMG9nS0VJQ0FnSURXNjdZQhAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","communication","problem_resolution"],"entities":{"technicians":[],"services":["physical-therapy","home-exercise-program"],"problems":["back-pain","neck-pain","ankle-issues"]},"one_line_summary":"A loyal 10-year patient praises Smart Body PT for its one-on-one attention, results-driven approach, and helpful app-based home exercise program.","key_phrases":["personal attention the entire time","only you","send you your exercises to do at home","You will get results"]},"ChZDSUhNMG9nS0VJQ0FnSURXaFltTFV3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer praises the staff at Smart Body Physical Therapy for being friendly, professional, and knowledgeable.","key_phrases":["Very friendly","professional","knowledgeable staff"]},"ChdDSUhNMG9nS0VJQ0FnSURXdnVLRDhBRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURXX0s3TWlnRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["courtesy","technical_knowledge","professionalism"],"entities":{"technicians":["Cathi"],"services":["pelvic-floor-physical-therapy","women-s-health-pt"],"problems":["las-diagnosis","severe-pelvic-pain","anxiety-around-pelvic-exams","inability-to-run-or-paddleboard"]},"one_line_summary":"Patient with LAS and severe anxiety praises therapist Cathi Yelvington for her patience, kindness, and life-changing results over three months of treatment.","key_phrases":["so patient and kind","I have my life back","miracle workers","forever grateful"]},"ChZDSUhNMG9nS0VJQ0FnSUNXeTg2T2JnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNXek4tclVBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURtMlpITHlRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer praises the staff for being knowledgeable and professional.","key_phrases":["very knowledgeable","professional staff"]},"ChdDSUhNMG9nS0VJQ0FnSURtb2IzS3dBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","communication","responsiveness"],"entities":{"technicians":[],"services":["front-desk-services"],"problems":[]},"one_line_summary":"Customer praises the front desk staff for being patient, friendly, and responsive to all questions.","key_phrases":["patient, friendly","answered all of my questions in a timely manner","No complaints"]},"ChdDSUhNMG9nS0VJQ0FnSURtenQySTBBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":[]},"one_line_summary":"The reviewer praises the staff for being professional and pleasant.","key_phrases":["very professional","pleasant","staff"]},"ChZDSUhNMG9nS0VJQ0FnSUNtbVBxSEVREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","communication"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":[]},"one_line_summary":"Patient praises the knowledgeable, professional, and communicative staff whose physical therapy treatments helped tremendously.","key_phrases":["extremely knowledgeable and professional","great communicator","discussed every step of the process","helped tremendously"]},"ChZDSUhNMG9nS0VJQ0FnSURHNmR1Q2F3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":[]},"one_line_summary":"Long-time PT patient declares Smart Body Physical Therapy the best clinic she has ever visited and actively recommends it to everyone she knows.","key_phrases":["BEST PHYSICAL THERAPIST I HAVE EVER BEEN TO","I HAVE BEEN TO MANY","WILL NOT GO ANYWHERE ELSE","TELL EVERYONE I KNOW"]},"ChdDSUhNMG9nS0VJQ0FnSUNHbVpXaTZnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":[]},"one_line_summary":"The patient consistently finds the clinic helpful and reports improved physical function and wellbeing.","key_phrases":["always very helpful","make me feel and move better"]},"ChdDSUhNMG9nS0VJQ0FnSUM2NDlfczd3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy","communication","problem_resolution"],"entities":{"technicians":["Laura"],"services":["physical-therapy","whole-body-reconditioning","pelvic-floor-therapy"],"problems":["whole-body-deconditioning","alignment-issues","pelvic-floor-dysfunction","low-spirits"]},"one_line_summary":"Long-term patient praises Laura and the staff for consistent, genuine support through complex medical challenges including pelvic floor dysfunction and whole-body reconditioning.","key_phrases":["I trust them with my care always","the support is consistent and genuine","Laura has always been a positive effect on my attitude","a place to get better and put your work in"]},"ChZDSUhNMG9nS0VJQ0FnSUNHeUtlUFR3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUQ2MWZPeWNnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUQ2c2R2dGFBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUQ2bnNxSDRRRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUQ2a3N6SnJBRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Sara","Katie"],"services":["physical-therapy"],"problems":["surgery-avoidance","pre-surgical-condition"]},"one_line_summary":"Patient credits Sara and Katie's exceptional PT care with cancelling her surgery, calling it the best PT in town.","key_phrases":["The BEST PT in town","My surgery has been cancelled","Sara and Katie and they are truly amazing","Don't miss this place"]},"ChdDSUhNMG9nS0VJQ0FnSUQ2cUl2MS1RRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUM2NWF1Q2RBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":[]},"one_line_summary":"Customer praises the entire team for being helpful, patient, and understanding, giving a strong recommendation.","key_phrases":["so helpful, patient and very understanding","you will be in good hands","recommend 100%","happy with this team"]},"ChdDSUhNMG9nS0VJQ0FnSURhcHJiSW5BRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURhOHVHVHVnRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNhMllIR3V3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":[]},"one_line_summary":"Reviewer praises the clinic's outstanding professionalism and meticulous attention to each patient's individual needs.","key_phrases":["Outstanding professionalism","Meticulous attention to each patient's needs"]},"ChZDSUhNMG9nS0VJQ0FnSURLaDZHVkpnEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","courtesy","communication","problem_resolution"],"entities":{"technicians":[],"services":["pelvic-floor-therapy","pelvic-floor-dyssynergia-treatment"],"problems":["pelvic-floor-dyssynergia","stomach-issues","difficulty-using-the-restroom","undiagnosed-for-over-a-year"]},"one_line_summary":"A patient who traveled from Georgia for pelvic floor Dyssynergia treatment reports a life-changing recovery, going completely off medications with little to no remaining symptoms.","key_phrases":["pelvic floor Dyssynergia","completely off all my meds","absolute blessing","beyond worth it"]},"ChZDSUhNMG9nS0VJQ0FnSUNpa3FUOGVREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism","courtesy"],"entities":{"technicians":["Cathy"],"services":["pelvic-floor-therapy","womens-health-physical-therapy"],"problems":["pelvic-spasm","chronic-undiagnosed-pelvic-pain"]},"one_line_summary":"Patient praises Cathy and the team for successfully diagnosing and resolving her pelvic spasm after three months of therapy, and plans to return during pregnancy.","key_phrases":["3 months of unanswered pain finally diagnosed","pelvic spasm and quickly seen","After 3 months of therapy I feel amazing","plan on coming back when I'm pregnant"]},"ChdDSUhNMG9nS0VJQ0FnSURDX2ZhMHN3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","courtesy","professionalism"],"entities":{"technicians":["Norelle"],"services":["pelvic-floor-physical-therapy"],"problems":["uti-symptoms","pelvic-pressure"]},"one_line_summary":"Patient experienced complete relief from months-long UTI symptoms and pelvic pressure after working with therapist Norelle on pelvic floor physical therapy.","key_phrases":["ALL of my symptoms are gone","she actually listened to my concerns","strengthen muscles I didn't know I had","back to living my best life"]},"ChdDSUhNMG9nS0VJQ0FnSUNDdHU3d3FRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Laura"],"services":["postpartum-physical-therapy","diastasis-recti-treatment","general-strengthening"],"problems":["post-partum-diastasis-recti","general-weakness"]},"one_line_summary":"A patient praises Laura Bunso for exceptional results treating post-partum diastasis recti and improving overall strength over several months.","key_phrases":["post-partum diastasis recti","she is AMAZING","made so much of a difference","stronger and much fitter"]},"ChdDSUhNMG9nS0VJQ0FnSUNDck9hOWlRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":[]},"one_line_summary":"Patient praises the clinic's professionalism and personalized approach to addressing individual weaknesses and lifestyle needs.","key_phrases":["so professional and concerned","working to help you with your weak areas","make your lifestyle work for you"]},"ChdDSUhNMG9nS0VJQ0FnSUNNc19uZXlRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["postpartum-physical-therapy"],"problems":["postpartum-body-recovery-after-having-babies"]},"one_line_summary":"Patient credits Smart Body Physical Therapy with delivering life-changing postpartum improvements through knowledgeable and friendly care.","key_phrases":["life changing improvements","after having my babies","incredibly knowledgeable","cannot recommend them highly enough"]},"ChZDSUhNMG9nS0VJQ0FnSUQwdWFxVVNREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","courtesy","communication","scheduling","problem_resolution"],"entities":{"technicians":["Sara","Alex","Megan"],"services":["pelvic-floor-rehabilitation","biofeedback","electrical-stimulation","pelvic-floor-exercises"],"problems":["post-prostatectomy-rehabilitation","pelvic-floor-dysfunction"]},"one_line_summary":"Patient praises Smart Body Physical Therapy for expert pelvic floor rehab following prostatectomy, highlighting friendly staff, personalized scheduling, and strong clinical outcomes.","key_phrases":["specialize in Pelvic Floor Rehab","very friendly, helpful, knowledgeable, and encouraging","heartily recommend Smartbody","drove an extra 15 minutes each way to get there"]},"ChdDSUhNMG9nS0VJQ0FnSUQwNFphN3d3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","scheduling","courtesy"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":[]},"one_line_summary":"Patient praises Smart Body's dedicated staff for their professionalism, privacy respect, scheduling flexibility, and courteous treatment.","key_phrases":["dedicated to achieving the goals of their patients","utmost concern with your privacy","very accommodating with my schedule","always felt respected"]},"ChdDSUhNMG9nS0VJQ0FnSUQwOHVqX3RRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":[]},"one_line_summary":"Customer gives a perfect rating praising the company and its staff.","key_phrases":["Great company","even better staff","10/10"]},"ChZDSUhNMG9nS0VJQ0FnSUMwX3NhOVhBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","problem_resolution"],"entities":{"technicians":["Laura"],"services":["knee-injury-rehabilitation","at-home-exercise-program"],"problems":["knee-injury"]},"one_line_summary":"A patient's daughter fully recovered from a knee injury thanks to knowledgeable therapist Laura's treatment and at-home exercise guidance.","key_phrases":["fully recovered","very knowledgeable in explaining","strengthen certain muscles to prevent future problems","improve her play on the volleyball court"]},"ChdDSUhNMG9nS0VJQ0FnSUM0cHV1YTlRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Laura"],"services":["physical-therapy"],"problems":[]},"one_line_summary":"Reviewer praises knowledgeable staff and highlights Laura's professionalism and warm, friendly demeanor.","key_phrases":["knowledgeable and very helpful","very professional","kind and relaxed","having a cocktail with a friend"]},"ChdDSUhNMG9nS0VJQ0FnSURZemNpTnp3RRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["communication","pricing","professionalism"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":["insurance-billing-dispute","unexpected-charges"]},"one_line_summary":"Customer was misled by both therapists and front desk staff about insurance coverage and is now facing an unexpected $300 bill.","key_phrases":["completely lied to","what my insurance covers","billing me 300 dollars","will not be returning"]},"ChdDSUhNMG9nS0VJQ0FnSURvMjVlb2tRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","courtesy"],"entities":{"technicians":["Laura"],"services":["physical-therapy","self-directed-home-exercise"],"problems":[]},"one_line_summary":"Karen praises therapist Laura for her exceptional knowledge, compassion, and dedication to teaching self-directed healing.","key_phrases":["knowledgeable and compassionate","totally knows her stuff","light at the end of the tunnel","take charge of my own healing"]},"ChdDSUhNMG9nS0VJQ0FnSUNvMWVMemdRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","punctuality","problem_resolution","professionalism"],"entities":{"technicians":["Sara","Asia","Jeannie"],"services":["physical-therapy"],"problems":["unspecified-physical-issues"]},"one_line_summary":"Patient praises therapist Sara and office staff Asia and Jeannie for their care, friendliness, and short wait times over three months of treatment.","key_phrases":["making me feel comfortable and that she actually cared","Asia and Jeannie especially stick out as being very friendly","longest wait was about 10 minutes","actually did help with many of the issues I was having"]},"ChZDSUhNMG9nS0VJQ0FnSURBeU4tbUVBEAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["problem_resolution","pricing","communication","professionalism","courtesy"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":["dissatisfaction-with-initial-therapy-sessions","refusal-to-waive-copay-as-service-recovery","staff-hanging-up-on-customer","business-contacting-referring-doctor-without-patient-knowledge"]},"one_line_summary":"Customer was dissatisfied with their first three PT visits, requested copay waiver as compensation for poor service, was refused, and was hung up on, leading to a prolonged dispute over billing practices and professionalism.","key_phrases":["wasn't happy with my first 3 initial visits","they wouldn't do it","She hung up on me","they called him to try and save face"]},"ChdDSUhNMG9nS0VJQ0FnSURJbU5LMnlnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":[]},"one_line_summary":"The reviewer praises the staff for being helpful and knowledgeable.","key_phrases":["super helpful","knowledgeable staff"]},"ChdDSUhNMG9nS0VJQ0FnSUNJaDREdHdnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":["Sara","Stefan","Asia","Jeannine"],"services":["pelvic-floor-therapy"],"problems":["muscle-weakness","pelvic-floor-dysfunction"]},"one_line_summary":"Patient credits Sara Sohn and the supportive staff with providing effective pelvic floor therapy and helping her achieve her recovery milestones.","key_phrases":["pelvic floor exercises","gave me hope","always patient and helpful staff","strengthen my muscles to achieve my milestones"]},"ChdDSUhNMG9nS0VJQ0FnSUNJbFpyejVBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":["Sara"],"services":["physical-therapy"],"problems":[]},"one_line_summary":"Patient had an excellent experience with Sara, praising her knowledge and ability to put patients at ease.","key_phrases":["excellent experience","very knowledgeable and helpful","made me feel at ease","highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNnaVpDRE9REAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","courtesy"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":["injury-recovery"]},"one_line_summary":"Patient felt well cared for, improved, and learned injury prevention techniques, leading them to recommend the clinic to others.","key_phrases":["felt very well taken care of and listened to","learned how not to re-injure myself","keep myself strong","recommended them to several people"]},"ChZDSUhNMG9nS0VJQ0FnSUNBem9tb1F3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURBMXB2YkdBEAE":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["punctuality","responsiveness","professionalism","communication"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":["tilted-pelvis","no-show-billing-dispute","unanswered-calls","long-wait-time"]},"one_line_summary":"Patient describes a deeply frustrating experience including a 45-minute wait, repeated unanswered calls, and being incorrectly billed for no-shows after leaving a cancellation voicemail.","key_phrases":["waited 45 minutes for her","no one answered (surprise surprise)","bill for 2 no call no shows","very unprofessional"]},"ChZDSUhNMG9nS0VJQ0FnSUNBbFluOFZnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy","pricing","problem_resolution"],"entities":{"technicians":["Sara"],"services":["pelvic-floor-therapy","post-surgical-rehabilitation","nutrition-counseling"],"problems":["pelvic-surgery-recovery","pelvic-floor-issues"]},"one_line_summary":"Patient praises Dr. Sara Sohn and Smart Body staff for exceptional post-pelvic-surgery recovery, warm care, nutrition guidance, and transparent billing.","key_phrases":["helped me recover to a better state than before my surgery","helped me to not feel embarrassed about anything","taught me diet and nutrition for pelvic floor issues","transparent about what wasn't covered by my insurance"]},"ChdDSUhNMG9nS0VJQ0FnSUN3bWJ1LXhnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":[]},"one_line_summary":"A male patient enthusiastically recommends Smart Body Physical Therapy, praising the professional, caring, and welcoming atmosphere.","key_phrases":["Professional, gracious, caring and warm","Men: DO NOT BE AFRAID TO GO HERE","Simply the best"]},"ChZDSUhNMG9nS0VJQ0FnSUNBbE1xekhREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Laura"],"services":["pelvic-floor-therapy","kegel-exercises","physical-therapy"],"problems":["pelvic-floor-weakness"]},"one_line_summary":"Patient praises Laura Bunso's expertise and her team's professionalism after a 16-visit intensive course that significantly improved her pelvic floor strength.","key_phrases":["very knowledgeable, insightful and hard-working","16-visit intensive physical therapy course","significant improvement","know how to do the Kegel exercises correctly"]},"ChdDSUhNMG9nS0VJQ0FnSUNBMDkyVXNnRRAB":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"4-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURROWUzamZ3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["individualized-physical-therapy"],"problems":[]},"one_line_summary":"Reviewer praises SmartBody for their attentive patient care and wide variety of individualized treatment options.","key_phrases":["great care of their patients","huge variety of treatment options","individualized care"]},"ChZDSUhNMG9nS0VJQ0FnSUNncllpR1J3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","professionalism","problem_resolution","scheduling"],"entities":{"technicians":["Laura"],"services":["physical-therapy","chronic-pain-management","home-exercise-program","preventative-care"],"problems":["chronic-genetic-disorders","ongoing-physical-decline","chronic-pain"]},"one_line_summary":"Patient with chronic genetic disorders praises the knowledgeable, team-based care and the Healigo app for enabling personalized, preventative physical therapy with measurable progress.","key_phrases":["knowledgable about my genetic disorders","stay abreast on the latest chronic pain research","always--with data--encourage and remind me that I am consistently making progress","Laura and the SmartBody team has always accurately and professionally helped me overcome each challenge"]},"ChdDSUhNMG9nS0VJQ0FnSURnM08zZzFnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":["Laura"],"services":["post-surgical-rehabilitation","shoulder-rehabilitation","veteran-physical-therapy"],"problems":["bilateral-shoulder-injuries-requiring-surgery-and-multiple-screws","disability-related-strength-and-mobility-loss"]},"one_line_summary":"A disabled veteran credits Laura and her staff with helping him rebuild strength and physical function after complex bilateral shoulder surgeries, resulting in 65 lbs lost and 80% strength recovery.","key_phrases":["rebuild a physical foundation","gotten back 80% of the strength","lost 65lbs","very grateful patient"]},"ChZDSUhNMG9nS0VJQ0FnSUNnZ2EzQU9nEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","communication","cleanliness","scheduling"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":[]},"one_line_summary":"Patient praises the helpful staff, thorough communication, clean office, and flexible scheduling at Smart Body Physical Therapy.","key_phrases":["very nice and helpful Dr and staff","took the time to go over my therapy needs","clean office and easy to find location","worked around my schedule"]},"ChZDSUhNMG9nS0VJQ0FnSUN3b1BuRGN3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","problem_resolution"],"entities":{"technicians":["Laura"],"services":["physical-therapy","diagnosis","ankle-rehabilitation","back-pain-treatment","tailbone-injury-treatment"],"problems":["stress-fractures-in-both-feet","sprained-ankle","back-pain","tailbone-injury"]},"one_line_summary":"Laura accurately diagnosed stress fractures after two years of missed diagnoses and has continued treating the patient for multiple injuries.","key_phrases":["extremely knowledgeable","helped me when others couldn't diagnose me","after one visit with Laura","she was right"]},"ChZDSUhNMG9nS0VJQ0FnSUNndnJtNFlREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["physical-therapy","frozen-shoulder-treatment"],"problems":["frozen-shoulder"]},"one_line_summary":"Patient experienced significant improvement in frozen shoulder and praises the professional and friendly staff.","key_phrases":["helped me with my frozen shoulder","big difference from when I started","very nice and professional","highly recommend Smart Body"]},"ChZDSUhNMG9nS0VJQ0FnSURndzh2U0xBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","problem_resolution","technical_knowledge","communication"],"entities":{"technicians":[],"services":["knee-rehabilitation","post-surgical-rehab","strength-and-rom-training"],"problems":["knee-injury","post-surgery-recovery","secondary-knee-injury-requiring-additional-surgery"]},"one_line_summary":"Patient praises Smart Body PT for catching a secondary knee injury early and successfully guiding recovery through a strength, ROM, and stability program.","key_phrases":["quick response to the secondary injury","caught it in time","staff was always professional, understanding, and motivated","jumped into action getting me back on pace"]},"ChdDSUhNMG9nS0VJQ0FnSUNBOGJ2bDJRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":["chronic-pain"]},"one_line_summary":"After only six weeks of treatment, the customer is experiencing significantly less pain and praises the knowledgeable staff.","key_phrases":["fantastic place","everyone is so knowledgeable","far, far less pain","only 6 weeks"]},"ChZDSUhNMG9nS0VJQ0FnSURRdW95WUpnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":["Laura","Jennifer"],"services":["pelvic-floor-therapy","individualized-physical-therapy"],"problems":["pelvic-floor-issues","inability-to-ride-bicycle-long-distance","pain"]},"one_line_summary":"After months of skilled, individualized pelvic floor treatment from Laura and Jennifer, the patient is now cycling nearly pain-free and highly recommends Smart Body PT.","key_phrases":["highly skilled and individualized treatment","riding again almost pain free","professionalism, skill and caring","pelvic floor issues"]},"ChZDSUhNMG9nS0VJQ0FnSUNBcktQNmV3EAE":{"sentiment":"negative","sentiment_score":-0.7,"aspects_mentioned":["pricing","communication"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":["unexpected-bill","incorrect-insurance-information"]},"one_line_summary":"Customer was incorrectly told their insurance covered everything and was left with an unexpected $200 bill after completing physical therapy.","key_phrases":["ill informed me on what I would be paying","insurance covered everything","stuck with a 200.00 bill","pretty much screwed me"]},"ChdDSUhNMG9nS0VJQ0FnSURnMzdIZnZBRRAB":{"sentiment":"positive","sentiment_score":0.99,"aspects_mentioned":["technical_knowledge","communication","courtesy","problem_resolution"],"entities":{"technicians":["Laura"],"services":["pelvic-floor-therapy","biofeedback","physical-therapy-exercises"],"problems":["pelvic-floor-dysfunction","swollen-pubococcygeus-muscle","post-surgical-pain","dyspareunia"]},"one_line_summary":"Laura successfully treated a newlywed's post-surgical pelvic floor dysfunction over two months, restoring her quality of life through physical therapy, biofeedback, and compassionate care.","key_phrases":["Laura literally gave me my life back","answered my 1000's of questions unwaveringly","physical therapy exercises, biofeedback, and her multitude of kind words","I highly recommend SmartBody PT to anyone having pelvic floor issues"]},"ChZDSUhNMG9nS0VJQ0FnSUNBenFMUGRnEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":["severely-limited-mobility"]},"one_line_summary":"Patient credits Smart Body Physical Therapy's knowledgeable and compassionate staff with restoring her mobility and quality of life.","key_phrases":["absolutely amazing","could barely move","gave me my life back","HIGHLY recommend"]},"ChZDSUhNMG9nS0VJQ0FnSURnN3ByX1VnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":[]},"one_line_summary":"Reviewer praises the knowledgeable, kind staff and highlights that therapists tailor treatment to each patient's specific needs.","key_phrases":["very knowledgeable and nice staff","individualize treatment for you specifically","exceptional at their jobs"]},"ChZDSUhNMG9nS0VJQ0FnSUNRX2RXNGZBEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":[],"services":["manual-therapy","pelvic-floor-therapy","orthopedic-recovery","injury-prevention","one-on-one-care"],"problems":["chronic-pain","pelvic-floor-dysfunction"]},"one_line_summary":"The reviewer considers Smart Body Physical Therapy the gold standard for patient care, praising its staff, one-on-one manual therapy, and results for chronic pain and pelvic floor dysfunction.","key_phrases":["Gold Standard clinic","chronic pain and pelvic floor dysfunction","one-on-one care and manual therapy","orthopedic recovery, injury prevention, and fitness goals"]},"ChdDSUhNMG9nS0VJQ0FnSURnM0pETzd3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":["chronic-pain-management","physical-therapy"],"problems":["chronic-pain"]},"one_line_summary":"Patient credits Smart Body Physical Therapy with transforming their life after years of chronic pain.","key_phrases":["truly changed my life","years of suffering with chronic pain","take control of my pain and my body"]},"ChZDSUhNMG9nS0VJQ0FnSURnamNtWlZBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy","communication","problem_resolution"],"entities":{"technicians":[],"services":["physical-therapy","womens-health-pt"],"problems":["embarrassing-personal-issues","unspecified-physical-condition"]},"one_line_summary":"A skeptical patient was put at ease by the friendly, professional staff and is already seeing meaningful improvement in her condition.","key_phrases":["very skeptical about going to pt","made me feel so comfortable and relax","I can see big difference","tip my hat to all of the professional and staff"]},"ChZDSUhNMG9nS0VJQ0FnSUNBbXItNmFnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["physical-therapy"],"problems":[]},"one_line_summary":"The reviewer praises Smart Body Physical Therapy for its knowledge, skill, compassion, and hope-inspiring care.","key_phrases":["Knowledge, Skill, Compassion, & Hope","exemplifies","qualities"]}},"faq":[{"question":"Is Smart Body Physical Therapy professional?","answer":"Based on 79 reviews mentioning professionalism & conduct, 89.9% report positive experiences. Customers frequently mention \"Everyone is very nice and professional\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2tsbFJsazJlRnBJWm5OVVUzQTFUa3hwZUhSS1JGRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xCMWVrbzVhMWxTYTJGamFuRnJWMmQzWVY5cGRrRRAB","Ci9DQUlRQUNvZENodHljRjlvT210UU0yUldNWFpCTTB0RVkyWkdVR3RWYlZSaWQzYxAB"]},{"question":"Is Smart Body Physical Therapy courteous and friendly?","answer":"Based on 71 reviews mentioning courtesy & friendliness, 94.4% report positive experiences. Customers frequently mention \"Very friendly\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2tsbFJsazJlRnBJWm5OVVUzQTFUa3hwZUhSS1JGRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xCMWVrbzVhMWxTYTJGamFuRnJWMmQzWVY5cGRrRRAB","Ci9DQUlRQUNvZENodHljRjlvT210UU0yUldNWFpCTTB0RVkyWkdVR3RWYlZSaWQzYxAB"]},{"question":"Is Smart Body Physical Therapy knowledgeable and skilled?","answer":"Based on 70 reviews mentioning technical knowledge & expertise, 100% report positive experiences. Customers frequently mention \"Very knowledgeable\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25jNVkzaE1kSE5pZFdOUVZHNTZRamhxUWpKUGRrRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xsamFXSlVaMmRKT1dKRlZuQTFVRVJ5U21adWMwRRAB","Ci9DQUlRQUNvZENodHljRjlvT2tsbFJsazJlRnBJWm5OVVUzQTFUa3hwZUhSS1JGRRAB"]},{"question":"Is Smart Body Physical Therapy good at communicating with customers?","answer":"Based on 52 reviews mentioning communication & updates, 80.8% report positive experiences. Customers frequently mention \"easy to talk to\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25jNVkzaE1kSE5pZFdOUVZHNTZRamhxUWpKUGRrRRAB","Ci9DQUlRQUNvZENodHljRjlvT2psU2VuUnNlRjlUU2xGMk4zWjBRVmxvYVRWeFNuYxAB","Ci9DQUlRQUNvZENodHljRjlvT201VWRtbGtkVWxVZWs1NGNtVXpjVE0zYzAxWWFGRRAB"]},{"question":"Is Smart Body Physical Therapy effective at solving problems?","answer":"Based on 33 reviews mentioning problem resolution & effectiveness, 90.9% report positive experiences. Customers frequently mention \"I can see big difference!\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2xsamFXSlVaMmRKT1dKRlZuQTFVRVJ5U21adWMwRRAB","Ci9DQUlRQUNvZENodHljRjlvT21Oc1Z5MTBZalk1VEhGdGVFeHRUVTlhVTJsNVYzYxAB","ChZDSUhNMG9nS0VJQ0FnTUNJMDYzVmFnEAE"]},{"question":"Does Smart Body Physical Therapy handle staff quality & expertise?","answer":"Staff Quality & Expertise appears in 59 of 162 reviews, 100% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2tsbFJsazJlRnBJWm5OVVUzQTFUa3hwZUhSS1JGRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xCMWVrbzVhMWxTYTJGamFuRnJWMmQzWVY5cGRrRRAB","Ci9DQUlRQUNvZENodHljRjlvT210UU0yUldNWFpCTTB0RVkyWkdVR3RWYlZSaWQzYxAB"]},{"question":"Does Smart Body Physical Therapy handle overall patient experience?","answer":"Overall Patient Experience appears in 51 of 162 reviews, 94.1% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25jNVkzaE1kSE5pZFdOUVZHNTZRamhxUWpKUGRrRRAB","Ci9DQUlRQUNvZENodHljRjlvT2psU2VuUnNlRjlUU2xGMk4zWjBRVmxvYVRWeFNuYxAB","Ci9DQUlRQUNvZENodHljRjlvT201VWRtbGtkVWxVZWs1NGNtVXpjVE0zYzAxWWFGRRAB"]},{"question":"Does Smart Body Physical Therapy handle treatment outcomes?","answer":"Treatment Outcomes appears in 33 of 162 reviews, 100% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2xsamFXSlVaMmRKT1dKRlZuQTFVRVJ5U21adWMwRRAB","Ci9DQUlRQUNvZENodHljRjlvT21Oc1Z5MTBZalk1VEhGdGVFeHRUVTlhVTJsNVYzYxAB","ChZDSUhNMG9nS0VQVG91dWliX09TMlFnEAE"]},{"question":"Does Smart Body Physical Therapy handle physical therapy?","answer":"Physical Therapy appears in 28 of 162 reviews, 100% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2tsbFJsazJlRnBJWm5OVVUzQTFUa3hwZUhSS1JGRRAB","Ci9DQUlRQUNvZENodHljRjlvT2sxSk5WZEJURkJMTVRKVVlUWTVOVVp0WkdnNFRYYxAB","Ci9DQUlRQUNvZENodHljRjlvT25GVFRGUm5Wamx4TjBoSGExcG1ZMnhRVG01YU0zYxAB"]},{"question":"Does Smart Body Physical Therapy handle pelvic floor therapy?","answer":"Pelvic Floor Therapy appears in 24 of 162 reviews, 100% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2xsamFXSlVaMmRKT1dKRlZuQTFVRVJ5U21adWMwRRAB","Ci9DQUlRQUNvZENodHljRjlvT2sxSk5WZEJURkJMTVRKVVlUWTVOVVp0WkdnNFRYYxAB","Ci9DQUlRQUNvZENodHljRjlvT21Oc1Z5MTBZalk1VEhGdGVFeHRUVTlhVTJsNVYzYxAB"]},{"question":"Does Smart Body Physical Therapy handle communication?","answer":"Communication appears in 17 of 162 reviews, 52.9% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2tjMldYaFBlbWxwU0UxNFJEZ3dOVlpUTTBOVmJYYxAB","Ci9DQUlRQUNvZENodHljRjlvT21kek4xaEJSMDQzZDBwRmJXdERWVVF4VmxZNFpIYxAB","ChZDSUhNMG9nS0VQXzYzWUNQck9ySUpnEAE"]},{"question":"Does Smart Body Physical Therapy handle women's health?","answer":"Women's Health appears in 15 of 162 reviews, 100% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2xsamFXSlVaMmRKT1dKRlZuQTFVRVJ5U21adWMwRRAB","ChZDSUhNMG9nS0VJQ0FnTUNJMDYzVmFnEAE","ChdDSUhNMG9nS0VJQ0FnSUR2Z3NPc29BRRAB"]},{"question":"Does Smart Body Physical Therapy handle treatment planning & personalized care?","answer":"Treatment Planning & Personalized Care appears in 11 of 162 reviews, 90.9% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2xCMWVrbzVhMWxTYTJGamFuRnJWMmQzWVY5cGRrRRAB","Ci9DQUlRQUNvZENodHljRjlvT210UU0yUldNWFpCTTB0RVkyWkdVR3RWYlZSaWQzYxAB","Ci9DQUlRQUNvZENodHljRjlvT201VWRtbGtkVWxVZWs1NGNtVXpjVE0zYzAxWWFGRRAB"]},{"question":"Does Smart Body Physical Therapy handle patient education & home programs?","answer":"Patient Education & Home Programs appears in 10 of 162 reviews, 100% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25jNVkzaE1kSE5pZFdOUVZHNTZRamhxUWpKUGRrRRAB","Ci9DQUlRQUNvZENodHljRjlvT2tjMldYaFBlbWxwU0UxNFJEZ3dOVlpUTTBOVmJYYxAB","ChZDSUhNMG9nS0VMcnd5Ym4zNHZxSEJ3EAE"]},{"question":"Does Smart Body Physical Therapy handle scheduling?","answer":"Scheduling appears in 10 of 162 reviews, 70% of them positive.","evidence_review_ids":["ChZDSUhNMG9nS0VJQ0FnTURnMzdyNERnEAE","ChdDSUhNMG9nS0VJQ0FnSUNfeHZ1N3h3RRAB","ChZDSUhNMG9nS0VJQ0FnSURIaXFuQ2RnEAE"]}],"summary":"Smart Body Physical Therapy in Jacksonville, FL has accumulated 162 reviews spanning from July 2015 through March 2026, with 93.8% positive sentiment and 6.2% negative. The overall sentiment score of 0.84 reflects a strongly favorable reputation, particularly around clinical care, though notable concerns exist in billing and communication.\n\nOn the clinical side, Technical Knowledge & Expertise earned a perfect 100% positive rating across 70 mentions, and Cleanliness & Tidiness likewise scored 100% across 8 mentions. Courtesy & Friendliness rated 94.4% positive (71 mentions), and Problem Resolution & Effectiveness came in at 90.9% positive (33 mentions). Professionalism & Conduct rated 89.9% positive across 79 mentions, and Communication & Updates scored 80.8% across 52 mentions. Punctuality & On-Time Service was 75% positive across 4 mentions.\n\nTwo aspects fall below the 70% threshold and warrant attention. Scheduling & Booking Ease rated only 66.7% positive across 9 mentions. More significantly, Pricing & Value rated just 14.3% positive across 7 mentions, and Responsiveness & Speed rated only 33.3% positive across 6 mentions. These concerns are reinforced by topic-level data: Billing & Insurance Issues drew 8 reviews with a 0% positive rate, and Communication as a topic scored just 52.9% positive across 17 reviews, indicating recurring friction around billing processes and follow-up responsiveness.\n\nAmong staff, Laura is the most frequently mentioned therapist with 15 mentions and a 5.0 average rating. Sara received 6 mentions at 5.0, Kayla 4 mentions at 5.0, and both Jessica and Cassidy each received 3 mentions at 5.0 ratings. Staff Quality & Expertise as a topic scored 100% positive across 59 reviews, and Treatment Outcomes also rated 100% positive across 33 reviews.\n\nThe top service by volume is general Physical Therapy with 81 mentions and 91.4% positive sentiment. Pelvic Floor Therapy stands out with 15 mentions and a 100% positive rate, and Pelvic Floor Physical Therapy (5 mentions) and Women's Health PT (4 mentions) each also scored 100% positive. Physical Therapy Evaluation rated 75% positive across 4 mentions. Scheduling as a topic rated 70% positive across 10 reviews, just at the threshold of concern.\n\nThe overall trend for the business is marked as improving over time. In summary, Smart Body Physical Therapy demonstrates exceptional clinical performance and patient outcomes but shows consistent negative feedback around billing, insurance handling, and responsiveness that prospective patients should be aware of.","pull_quote":"Smart Body Physical Therapy earns 93.8% positive sentiment across 162 reviews, with perfect scores in clinical expertise and treatment outcomes, though billing and responsiveness draw consistent complaints."}