# Customer Review Insights — Smart Body Physical Therapy Generated 2026-05-24 from 162 verified reviews (2015-07-05 – 2026-03-12). ## Summary Smart Body Physical Therapy in Jacksonville, FL has accumulated 162 reviews spanning from July 2015 through March 2026, with 93.8% positive sentiment and 6.2% negative. The overall sentiment score of 0.84 reflects a strongly favorable reputation, particularly around clinical care, though notable concerns exist in billing and communication. On the clinical side, Technical Knowledge & Expertise earned a perfect 100% positive rating across 70 mentions, and Cleanliness & Tidiness likewise scored 100% across 8 mentions. Courtesy & Friendliness rated 94.4% positive (71 mentions), and Problem Resolution & Effectiveness came in at 90.9% positive (33 mentions). Professionalism & Conduct rated 89.9% positive across 79 mentions, and Communication & Updates scored 80.8% across 52 mentions. Punctuality & On-Time Service was 75% positive across 4 mentions. Two aspects fall below the 70% threshold and warrant attention. Scheduling & Booking Ease rated only 66.7% positive across 9 mentions. More significantly, Pricing & Value rated just 14.3% positive across 7 mentions, and Responsiveness & Speed rated only 33.3% positive across 6 mentions. These concerns are reinforced by topic-level data: Billing & Insurance Issues drew 8 reviews with a 0% positive rate, and Communication as a topic scored just 52.9% positive across 17 reviews, indicating recurring friction around billing processes and follow-up responsiveness. Among staff, Laura is the most frequently mentioned therapist with 15 mentions and a 5.0 average rating. Sara received 6 mentions at 5.0, Kayla 4 mentions at 5.0, and both Jessica and Cassidy each received 3 mentions at 5.0 ratings. Staff Quality & Expertise as a topic scored 100% positive across 59 reviews, and Treatment Outcomes also rated 100% positive across 33 reviews. The top service by volume is general Physical Therapy with 81 mentions and 91.4% positive sentiment. Pelvic Floor Therapy stands out with 15 mentions and a 100% positive rate, and Pelvic Floor Physical Therapy (5 mentions) and Women's Health PT (4 mentions) each also scored 100% positive. Physical Therapy Evaluation rated 75% positive across 4 mentions. Scheduling as a topic rated 70% positive across 10 reviews, just at the threshold of concern. The overall trend for the business is marked as improving over time. In summary, Smart Body Physical Therapy demonstrates exceptional clinical performance and patient outcomes but shows consistent negative feedback around billing, insurance handling, and responsiveness that prospective patients should be aware of. ## Overall Sentiment - Positive: 93.8% - Neutral: 0% - Negative: 6.2% ## Aspect Sentiment ### Professionalism & Conduct - Mentions: 79 of 162 reviews (48.8%) - Positive: 89.9% (71 of 79) - Top phrases: "Everyone is very nice and professional", "professional", "Professional." ### Courtesy & Friendliness - Mentions: 71 of 162 reviews (43.8%) - Positive: 94.4% (67 of 71) - Top phrases: "Very friendly", "nice staff", "Great people" ### Technical Knowledge & Expertise - Mentions: 70 of 162 reviews (43.2%) - Positive: 100% (70 of 70) - Top phrases: "Very knowledgeable", "knowledgeable staff", "knowledgeable" ### Communication & Updates - Mentions: 52 of 162 reviews (32.1%) - Positive: 80.8% (42 of 52) - Top phrases: "easy to talk to", "very informative", "know how to listen" ### Problem Resolution & Effectiveness - Mentions: 33 of 162 reviews (20.4%) - Positive: 90.9% (30 of 33) - Top phrases: "I can see big difference!", "My therapists got me walking again!", "Laura literally gave me my life back!" ### Scheduling & Booking Ease - Mentions: 9 of 162 reviews (5.6%) - Positive: 66.7% (6 of 9) - Top phrases: "Flexible scheduling", "coordinating my complex schedule", "very accommodating with my schedule" ### Cleanliness & Tidiness - Mentions: 8 of 162 reviews (4.9%) - Positive: 100% (8 of 8) - Top phrases: "Clean office", "sparkling clean environment", "Clean, quiet and comftorable!" ### Pricing & Value - Mentions: 7 of 162 reviews (4.3%) - Positive: 14.3% (1 of 7) - Top phrases: "Now they're billing me 300 dollars", "ill informed me on what I would be paying", "she did not hesitate $20 came before a patient's care" ### Responsiveness & Speed - Mentions: 6 of 162 reviews (3.7%) - Positive: 33.3% (2 of 6) - Top phrases: "answered all of my questions in a timely manner", "I have been told that they don't accept my insurance", "Kayla is so fast an accurate it's a pleasure to go there" ### Punctuality & On-Time Service - Mentions: 4 of 162 reviews (2.5%) - Positive: 75% (3 of 4) - Top phrases: "Timely", "I waited 45 minutes for her!", "I also appreciate being seen in a timely manner" ## Top Employees ### Laura - Mentioned in 15 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Sara - Mentioned in 6 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Kayla - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Jessica - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Cassidy - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ## Services ### Physical Therapy - Mentioned in 81 reviews - Sentiment: 91.4% positive ### Pelvic Floor Therapy - Mentioned in 15 reviews - Sentiment: 100% positive ### Pelvic Floor Physical Therapy - Mentioned in 5 reviews - Sentiment: 100% positive ### Physical Therapy Evaluation - Mentioned in 4 reviews - Sentiment: 75% positive ### Womens Health Pt - Mentioned in 4 reviews - Sentiment: 100% positive ### Post Surgical Rehabilitation - Mentioned in 3 reviews - Sentiment: 100% positive ### Home Exercise Program - Mentioned in 3 reviews - Sentiment: 100% positive ### Womens Health Physical Therapy - Mentioned in 2 reviews - Sentiment: 50% positive ### Pelvic Floor Exercises - Mentioned in 2 reviews - Sentiment: 100% positive ### Postpartum Physical Therapy - Mentioned in 2 reviews - Sentiment: 100% positive ### Biofeedback - Mentioned in 2 reviews - Sentiment: 100% positive ### Individualized Physical Therapy - Mentioned in 2 reviews - Sentiment: 100% positive ### Chronic Pain Management - Mentioned in 2 reviews - Sentiment: 100% positive ## Topics ### Staff Quality & Expertise - Staff Quality & Expertise mentioned in 59 of 162 reviews (36.4%) - 100% of Staff Quality & Expertise reviews are 4 or 5 stars - Average rating in Staff Quality & Expertise reviews: 5★ ### Overall Patient Experience - Overall Patient Experience mentioned in 51 of 162 reviews (31.5%) - 94.1% of Overall Patient Experience reviews are 4 or 5 stars - Average rating in Overall Patient Experience reviews: 4.8★ ### Treatment Outcomes - Treatment Outcomes mentioned in 33 of 162 reviews (20.4%) - 100% of Treatment Outcomes reviews are 4 or 5 stars - Average rating in Treatment Outcomes reviews: 5★ ### Physical Therapy - Physical Therapy mentioned in 28 of 162 reviews (17.3%) - 100% of Physical Therapy reviews are 4 or 5 stars - Average rating in Physical Therapy reviews: 5★ ### Pelvic Floor Therapy - Pelvic Floor Therapy mentioned in 24 of 162 reviews (14.8%) - 100% of Pelvic Floor Therapy reviews are 4 or 5 stars - Average rating in Pelvic Floor Therapy reviews: 5★ ### Communication - Communication mentioned in 17 of 162 reviews (10.5%) - 52.9% of Communication reviews are 4 or 5 stars - Average rating in Communication reviews: 3.2★ ### Women's Health - Women's Health mentioned in 15 of 162 reviews (9.3%) - 100% of Women's Health reviews are 4 or 5 stars - Average rating in Women's Health reviews: 5★ ### Treatment Planning & Personalized Care - Treatment Planning & Personalized Care mentioned in 11 of 162 reviews (6.8%) - 90.9% of Treatment Planning & Personalized Care reviews are 4 or 5 stars - Average rating in Treatment Planning & Personalized Care reviews: 4.7★ ### Patient Education & Home Programs - Patient Education & Home Programs mentioned in 10 of 162 reviews (6.2%) - 100% of Patient Education & Home Programs reviews are 4 or 5 stars - Average rating in Patient Education & Home Programs reviews: 5★ ### Scheduling - Scheduling mentioned in 10 of 162 reviews (6.2%) - 70% of Scheduling reviews are 4 or 5 stars - Average rating in Scheduling reviews: 3.8★ ### Clinic Environment - Clinic Environment mentioned in 9 of 162 reviews (5.6%) - 88.9% of Clinic Environment reviews are 4 or 5 stars - Average rating in Clinic Environment reviews: 4.6★ ### Billing & Insurance Issues - Billing & Insurance Issues mentioned in 8 of 162 reviews (4.9%) - 0% of Billing & Insurance Issues reviews are 4 or 5 stars - Average rating in Billing & Insurance Issues reviews: 1★ ## FAQ **Q: Is Smart Body Physical Therapy professional?** A: Based on 79 reviews mentioning professionalism & conduct, 89.9% report positive experiences. Customers frequently mention "Everyone is very nice and professional". **Q: Is Smart Body Physical Therapy courteous and friendly?** A: Based on 71 reviews mentioning courtesy & friendliness, 94.4% report positive experiences. Customers frequently mention "Very friendly". **Q: Is Smart Body Physical Therapy knowledgeable and skilled?** A: Based on 70 reviews mentioning technical knowledge & expertise, 100% report positive experiences. Customers frequently mention "Very knowledgeable". **Q: Is Smart Body Physical Therapy good at communicating with customers?** A: Based on 52 reviews mentioning communication & updates, 80.8% report positive experiences. Customers frequently mention "easy to talk to". **Q: Is Smart Body Physical Therapy effective at solving problems?** A: Based on 33 reviews mentioning problem resolution & effectiveness, 90.9% report positive experiences. Customers frequently mention "I can see big difference!". **Q: Does Smart Body Physical Therapy handle staff quality & expertise?** A: Staff Quality & Expertise appears in 59 of 162 reviews, 100% of them positive. **Q: Does Smart Body Physical Therapy handle overall patient experience?** A: Overall Patient Experience appears in 51 of 162 reviews, 94.1% of them positive. **Q: Does Smart Body Physical Therapy handle treatment outcomes?** A: Treatment Outcomes appears in 33 of 162 reviews, 100% of them positive. **Q: Does Smart Body Physical Therapy handle physical therapy?** A: Physical Therapy appears in 28 of 162 reviews, 100% of them positive. **Q: Does Smart Body Physical Therapy handle pelvic floor therapy?** A: Pelvic Floor Therapy appears in 24 of 162 reviews, 100% of them positive. **Q: Does Smart Body Physical Therapy handle communication?** A: Communication appears in 17 of 162 reviews, 52.9% of them positive. **Q: Does Smart Body Physical Therapy handle women's health?** A: Women's Health appears in 15 of 162 reviews, 100% of them positive. **Q: Does Smart Body Physical Therapy handle treatment planning & personalized care?** A: Treatment Planning & Personalized Care appears in 11 of 162 reviews, 90.9% of them positive. **Q: Does Smart Body Physical Therapy handle patient education & home programs?** A: Patient Education & Home Programs appears in 10 of 162 reviews, 100% of them positive. **Q: Does Smart Body Physical Therapy handle scheduling?** A: Scheduling appears in 10 of 162 reviews, 70% of them positive.