Smart Body Physical Therapy

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Courtney Boneta

June 14, 2018 · review of Smart Body Physical Therapy

If I could give 0 stars I would. Office is very unprofessional! My first appointment was beginning of May for a tilted pelvis. I was taken in the back for my PT to come speak with me. I waited 45 minutes for her! 1st flag.. 2nd was I called on 9th to cancel future appointments because I had graduation and family in, no one answered (surprise surprise) so I left a voice mail stating I was canceling and would call back when I could make time. I called back Monday after that week and 3rd flag no one answered AGAIN! final flag was they sent a bill for 2 no call no shows. Um, no!

Response from owner

Hi Courtney, Sorry again for the inconvenience. We tried calling you previously to resolve this after you posted on our Facebook over a month ago. Our therapist did stay with you to make up for the amount of time she was late to your visit, but we will remove your no show charges for the other appointments. We've tried our best to correct your unhappiness. Thank you.

June 14, 2018

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Other reviews

November 30, 2022

Michelle Defendini

Have been going here for years. Staff is friendly and always very helpful.

October 12, 2023

Koi

First-time visiting this place and there was a great atmosphere when I walked in. Everything was explained to me, they answered all my questions with care and professionalism. Looking forward to my next visit.

February 9, 2024

Walter Bunso

Amazing treatment! Friendly and knowledgeable staff. Timely . You couldn’t ask for better treatment.

August 14, 2020

Barbara Moore

So professional and concerned. Always working to help you with your weak areas and make your lifestyle work for you.