Jacksonville, FL
What customers say about Smart Body Physical Therapy
Smart Body Physical Therapy in Jacksonville, FL has accumulated 162 reviews spanning from July 2015 through March 2026, with 93.8% positive sentiment and 6.2% negative. The overall sentiment score of 0.84 reflects a strongly favorable reputation, particularly around clinical care, though notable concerns exist in billing and communication.
On the clinical side, Technical Knowledge & Expertise earned a perfect 100% positive rating across 70 mentions, and Cleanliness & Tidiness likewise scored 100% across 8 mentions. Courtesy & Friendliness rated 94.4% positive (71 mentions), and Problem Resolution & Effectiveness came in at 90.9% positive (33 mentions). Professionalism & Conduct rated 89.9% positive across 79 mentions, and Communication & Updates scored 80.8% across 52 mentions. Punctuality & On-Time Service was 75% positive across 4 mentions.
Two aspects fall below the 70% threshold and warrant attention. Scheduling & Booking Ease rated only 66.7% positive across 9 mentions. More significantly, Pricing & Value rated just 14.3% positive across 7 mentions, and Responsiveness & Speed rated only 33.3% positive across 6 mentions. These concerns are reinforced by topic-level data: Billing & Insurance Issues drew 8 reviews with a 0% positive rate, and Communication as a topic scored just 52.9% positive across 17 reviews, indicating recurring friction around billing processes and follow-up responsiveness.
“I’m so happy with this team! Everybody was so helpful, patient and very understanding, doctors and staff. I would recommend 100%. I can say I promise that you will be in good hands. Thank you so much for what you do!”
Among staff, Laura is the most frequently mentioned therapist with 15 mentions and a 5.0 average rating. Sara received 6 mentions at 5.0, Kayla 4 mentions at 5.0, and both Jessica and Cassidy each received 3 mentions at 5.0 ratings. Staff Quality & Expertise as a topic scored 100% positive across 59 reviews, and Treatment Outcomes also rated 100% positive across 33 reviews.
The top service by volume is general Physical Therapy with 81 mentions and 91.4% positive sentiment. Pelvic Floor Therapy stands out with 15 mentions and a 100% positive rate, and Pelvic Floor Physical Therapy (5 mentions) and Women's Health PT (4 mentions) each also scored 100% positive. Physical Therapy Evaluation rated 75% positive across 4 mentions. Scheduling as a topic rated 70% positive across 10 reviews, just at the threshold of concern.
The overall trend for the business is marked as improving over time. In summary, Smart Body Physical Therapy demonstrates exceptional clinical performance and patient outcomes but shows consistent negative feedback around billing, insurance handling, and responsiveness that prospective patients should be aware of.
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