Jim Johnson

I wasn't happy with my first 3 intial visits and when they called me to make my next one I explained that I wasn't satisfied with the services. They called me back the next day and asked me to come back and to try the owner as my theripist instead and that maybe we weren't a good match. I was up to doing that until I suggested that for my time wasted that they only charge my insurace company for the make up visits and not be require me to pay my $40 copay again for the next 3 visits, they wouldn't do it. I made comment to them that if I fixed their car and they weren't happy with the repairs being done would you be willing to pay me again for fixing it right the second time. They said this was different. Yes it was as I was still allowing them to get paid through my insurance and an auto repair would have got nothing. I didn't think I was asking for that much. I couldn't believe what I was hearing as their whole business is based on word of mouth referrals. Do you mean that it is more important to you to get my $40 then it is to get nothing at all, lose a customer and get a bad review. She hung up on me. I later learned at my next doctor's visit who referred me to them, that they called him to try and save face. He said I had no idea what they were even talking about as you never mentioned this to me. I guess they were afraid of losing a referral too. Follow up - They came back after my review telling me it is against the law to not charge a copay. I learned a long time ago to follow through on anything that involves money because people will tell you anything to get out of having to refund your money. So did just that, I contacted the insurance regulatorys office to confirm that fact. They were only telling me the half truth. YES it is against the law to wave copays as a practice to lurer customers in from someone going to another doctor because your cheaper by not charging copays. It is not against the law to wave a copay under special circumstances including poor customer service as you already paid your copay the first time and your compensating the customer for poor service. They admitted it to me it wasnt good service they just didnt want to pay by proving it.

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