Lyn LaZar
In August 2022, my primary physician submitted a referral to Smartbody Physical Therapy for me to have coaching with pelvic floor exercises. I am a very active mid-seventy year old woman who does not what to be slowed down at this point in her life. I admit I was willing to give it a try, but somewhat skeptical about any lasting results. Upon my first meeting with Catherine Yelvington I knew she would be able to help me. After my initial consultation and a little bit of history we were on our way. She assigned exercises for me to start with and each time I went for a visit I was assigned additional exercises. She also introduced me to an EMS (electronic muscle stimulation) device. I immediately saw results and purchased my own which I use daily. Between the EMS, floor exercise and the great coaching from Cathy I am totally amazed at the results of what is very little effort. It is all about being willing to follow your coaches direction. Cathy was gentle, patient, and a very good listener. I must confess there were days when I went for my visit and perhaps I should have had an “attitude adjustment” instead of her compassionate, kind and endearing coaching. If you are the least bit hesitant, by all means, you owe it to yourself to make at lease one or two visits. Granted, you have to do the work, but I no longer have any incontinence no matter what activity I am doing. The facility is very clean and comfortable, the staff is very helpful and it is simply a delight to go there. I miss my visits, as I have been discharged, but I'm happy to give my space to someone who needs Smartbody as much as I did. Results in 6 months is just unbelievable. I give Cathy and Smartbody a 5-STAR recommendation!
Other reviews
Jim Johnson
I wasn't happy with my first 3 intial visits and when they called me to make my next one I explained that I wasn't satisfied with the services. They called me back the next day and asked me to come back and to try the owner as my theripist instead and that maybe we weren't a good match. I was up to doing that until I suggested that for my time wasted that they only charge my insurace company for the make up visits and not be require me to pay my $40 copay again for the next 3 visits, they wouldn't do it. I made comment to them that if I fixed their car and they weren't happy with the repairs being done would you be willing to pay me again for fixing it right the second time. They said this was different. Yes it was as I was still allowing them to get paid through my insurance and an auto repair would have got nothing. I didn't think I was asking for that much. I couldn't believe what I was hearing as their whole business is based on word of mouth referrals. Do you mean that it is more important to you to get my $40 then it is to get nothing at all, lose a customer and get a bad review. She hung up on me. I later learned at my next doctor's visit who referred me to them, that they called him to try and save face. He said I had no idea what they were even talking about as you never mentioned this to me. I guess they were afraid of losing a referral too. Follow up - They came back after my review telling me it is against the law to not charge a copay. I learned a long time ago to follow through on anything that involves money because people will tell you anything to get out of having to refund your money. So did just that, I contacted the insurance regulatorys office to confirm that fact. They were only telling me the half truth. YES it is against the law to wave copays as a practice to lurer customers in from someone going to another doctor because your cheaper by not charging copays. It is not against the law to wave a copay under special circumstances including poor customer service as you already paid your copay the first time and your compensating the customer for poor service. They admitted it to me it wasnt good service they just didnt want to pay by proving it.
Jason Moore
I've been using Smart Body for 10+ years for everything from plantar fasciitis and running related issues to back injuries. They have always been able to provide relief and instruction for how to get my body back on track and functioning as it should. Laura and her team are always helping with a smile and as accommodating as possible.
Koi
First-time visiting this place and there was a great atmosphere when I walked in. Everything was explained to me, they answered all my questions with care and professionalism. Looking forward to my next visit.
Judith Hill
Great staff. Friendly and professional. Flexible scheduling Clean and state of the art facility. Highly recommend