Clinic Environment

june crews

The atmosphere is relaxing, the staff warm and friendly, and very qualified. They use the latest therapeutic methods and equipment.

Susan Howell

Staff very friendly and knowledgeable. Explained whole process to me and didn’t talk down to me. Explained process and end result.

S

I hardly ever write a review about a business after my drive back home and thinking about it heavily I decided I must write this smart body have no one to file a complaint with. When I was first referred to smart body PT I met with A very nice physical therapist and even though there was no PT done only a consult I had paid a $30 co-pay. With my hectic work schedule and also receiving PT at another location, I had to work very hard between my very hectic schedule and even though I called in the allotted time and reschedule three appointments not four. Once I arrived at my appointment today, which is September 17, 2004. Soon as you walk in the front door, you’re loudly ask across the waiting room. What is your last name? Also, after paying my $30 co-pay I sit down and the other receptionist came upfront while the other receptionist was waiting on a patient. She says I owe another $20 because I needed to pay a $50 cancellation fee. Right in front of the other patient, there is no upfront receptionist privacy between The patient and their privacy. I simply said I am not paying the $20. Why should the $20 matter and go towards my next Co-pay so a few minutes went by and she went and got the office manager in the office manager said to me oh because she canceled the appointments the cancellation fee is $50 which leaves you owing $20 and when I refuse to pay, she did not hesitate $20 came before a patient’s care. She simply picked up the phone and she called and said could you reverse the payment of $30 back to my It is very sad that smart body PT care about $20 more than the care of a patient. I’m sure my insurance and my co-pays is way more than $20. Business from me or any friends or coworkers that I know, I would prefer them not to visit Smart because $20 will come before your care. I see if I owed I pay all my co-pays So thanks, smart body for putting $20 before a patient’s care. My doctor office have already sent me up with a lot of practice to continue my care. Natasha the front receptionist is very load and discussing a patient’s business in front of other patients is not ok.

Maribel Carmona

Wonderful staff, very informative. Clean, organized and welcoming.

Michelle P

So grateful for all of the information about my body I now have and for the helpful PT exercises that I will continue for life. I was so scared that I would never heal, but physical therapy really worked for me! Cassidy was always professional, kind, knowledgeable, and never made me feel ashamed or awkward in such an awkward situation. She made me feel confident and proud of my journey. The facility has a great way with privacy - they never walk in on you unexpectedly, have bells you can ring for help, always knock before they enter rooms. Staff are friendly and professional.

Koi

First-time visiting this place and there was a great atmosphere when I walked in. Everything was explained to me, they answered all my questions with care and professionalism. Looking forward to my next visit.

Eleanor Rossano

It was my first visit. I was very impressed with the professionalism, friendly staff, and sparkling clean environment.

Mariam Shaban

This place is hands down the best! Clean, quiet and comftorable! Upmost caring and fastest place for physical therapy..Monica is absolutely the sweetest most knowledgeable person in the field. they are lucky to have her.She has made a scary and new ordeal for me so pleasent and smooth! She is truly remarkable! She makes your entire visit pleasant takes time to explain, and ensures your comfortable the entire time she is very kind. I highly recommend this place is awesome. The up front staff is so kind..Kayla is so fast an accurate it's a pleasure to go there !

Judith Hill

Great staff. Friendly and professional. Flexible scheduling Clean and state of the art facility. Highly recommend