Smart Body Physical Therapy

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Topic

Staff Quality & Expertise

100% positive

Across 162 reviews of Smart Body Physical Therapy in Jacksonville, FL, staff quality & expertise appears in 59 reviews (100% positive), from 2015-07-05 through 2026-03-12.


Key findings

  • Staff Quality & Expertise mentioned in 59 of 162 reviews (36.4%)

  • 100% of Staff Quality & Expertise reviews are 4 or 5 stars

  • Average rating in Staff Quality & Expertise reviews: 5★

Aspects most discussed in these reviews

  • Professionalism & Conduct

    76%45 mentions
  • Courtesy & Friendliness

    66%39 mentions
  • Technical Knowledge & Expertise

    54%32 mentions
  • Communication & Updates

    29%17 mentions
  • Problem Resolution & Effectiveness

    8%5 mentions
  • Cleanliness & Tidiness

    7%4 mentions

Reviews mentioning staff quality & expertise

December 10, 2025

Sandra

Everyone treated me well at Smart Body Physical Therapy. My therapist is very knowledgeable, kind and professional.

November 8, 2025

Spencer H.

Everyone here is exceptionally professional and thoughtful toward their clients goals and requirements. All of the planning stays consistent and targets the desired results. I'm satisfied i chose SmartBody, THEY GENUINELY CARE!!!

November 4, 2025

june crews

The atmosphere is relaxing, the staff warm and friendly, and very qualified. They use the latest therapeutic methods and equipment.

September 8, 2025

culvergraff@gmail.com Culver

I am very impressed with the Smart Body Therapists I have been working with. They are very knowledgeable, professional and friendly. The office staff is wonderful as well. So far I have had an excellent experience and would definitely recommend.

August 14, 2025

James Eden

Jessica is very knowledgeable about pelvic floor exercises! She is patient and understanding with the my issues after s prostatectomy!

July 31, 2025

Allen Webb

Laura and the team at SB are great. I highly recommend.

July 28, 2025

Char

Extremely professional, explains things clearly and makes you feel comfortable.

May 30, 2025

Amy Bartram

Love this place! The staff is so friendly and they make you feel so comfortable there! Easy to get ahold of and communicate with!

May 29, 2025

Frank Douglas

My experience and time at smart body was amazing! The staff and doctors were professional and very helpful specifically Dr. Susan and Dr. Kayla. If you are looking for personal and professional group to meet all of your needs, Smart Body is the place to be. Well worth the time and my body is improving !! Kimtonja Douglas

March 19, 2025

Suzanne Nicholas

Jessica is amazing! She communicates her knowledge and techniques with detail making sure you understand and are comfortable with everything. Her care and compassion are so appreciated.

February 28, 2025

Patty Bee

I found Smart Body because they were *highly* recommended by Mayo Clinic. I was lucky to get on the schedule for nine sessions. Smart Body staff is what you'd want--respectful, excellent bedside manner, considerate. Which is great, but the reason I urge you for go to Smart Body is COMPETENCE. So much knowledge and insight gathered so quickly! Was it fun? Nope. (Like any physical therapy that I've ever had). Do I have a lot of home work ahead of me? Yup. On about day 6 of my experience I was exhausted and ready to cry. But I ultimately came away feeling equipped and ready! My long and frustrating and expensive search for help is over. Maybe Smart Body has a few hiccups in the booking/reception area, like just about any business right now. But there are some very strong individuals working that area picking up the slack, and that will NOT affect your health care. Moving forward Smart Body is going to be in even BIGGER demand! Make your appointment sooner, not later. I traveled 1,400 miles to see them. Well worth it.

February 9, 2025

Debra Fredericks

Completely professional but warm and welcoming at the same time. I am hopeful for recovery and was so impressed I recommended a friend. She’ll be contacting you soon! 😁

January 31, 2025

T Haney

The Therapists at Smart Body Physical Therapy are Caring and Professional at all times. I like that they take the time to listen to my concerns and answer my questions. In addition, their office staff are friendly and helpful.

January 12, 2025

Nicole Colichio

Everyone at Smart Body Physical Therapy has been so helpful and caring. I am grateful for their help, which has made a world of difference for me and my quality of life. I definitely recommend them to anyone in need of this type of PT!

January 2, 2025

kevin rotti

All staff are professional, friendly, and helpful. Laura is very attentive, knowledgeable, thorough, and gentle when attending to my moms needs and doing physical therapy in her pelvic area.

December 31, 2024

Blanca Torres

Very friendly, everything is very well explained, very understanding.

December 18, 2024

Laura Cruz

This team knows how to take care of women unique needs. Pelvic Floor support at PT is essential and not talked about enough. The kind experts are the gold standard in their field. Call them now!

November 9, 2024

Betsy Stoutmorrill

Every person at Smart Body is kind, caring, and professional, especially Jessica, Carrie, and Janeen!

October 21, 2024

betsy thompson

Autumn Pearce was very thorough and friendly. She offered me a plan and great advice. I look forward to working with her again!! Thank you Autumn!

September 5, 2024

Diane Bannard

Very professional and also warm and concerned. Very happy and would recommend

June 23, 2024

pattie crew

Smart body employees are knowledgeable and professional and understood my needs. I also appreciate being seen in a timely manner. As a PT center, many come for spinal problems and cannot sit for long periods of time. I am one of those people. I look forward to my upcoming visits to achieve a more healthy outcome.

June 15, 2024

Denice Curtis

Excellent practitioners!

February 9, 2024

Walter Bunso

Amazing treatment! Friendly and knowledgeable staff. Timely . You couldn’t ask for better treatment.

January 19, 2024

Maribel Carmona

Wonderful staff, very informative. Clean, organized and welcoming.

September 19, 2023

Eric H

Kristin Munoz is an excellent physical therapist!

September 13, 2023

Linda Canady

My therapist was professional and caring. Gave me confidence she can help me recover.

September 8, 2023

Walter Faulkner

Very caring staff! They make you feel very comfortable while they are helping you heal. I highly recommend SmartBody PT.

August 23, 2023

Eleanor Rossano

It was my first visit. I was very impressed with the professionalism, friendly staff, and sparkling clean environment.

August 18, 2023

Patricia Ivery

Thank you Dr Kayla for your professionalism and kindness.

July 26, 2023

Judy Cromartie

Love the therapist Monica and the staff. Incredibly professional and know how to listen. Provide great resources for home PT with app including videos. Helps so much.

June 2, 2023

Alexandria pannise

The staff is great and care is great as well.

January 31, 2023

Mariam Shaban

This place is hands down the best! Clean, quiet and comftorable! Upmost caring and fastest place for physical therapy..Monica is absolutely the sweetest most knowledgeable person in the field. they are lucky to have her.She has made a scary and new ordeal for me so pleasent and smooth! She is truly remarkable! She makes your entire visit pleasant takes time to explain, and ensures your comfortable the entire time she is very kind. I highly recommend this place is awesome. The up front staff is so kind..Kayla is so fast an accurate it's a pleasure to go there !

January 29, 2023

Tony Fierro

Very knowledgeable. Confident in the plan to treat my condition.

January 20, 2023

Rafe Hall

I had an amazing time here. The staff is very nice and seem to actually care. They gave me the tools to help deal with my pain and even gave me a massage! This place is awesome.

January 19, 2023

Nancy Link

Everyone at SmartBody Physical Therapy is so nice. Very professional and they make you very comfortable with whatever you need to work on.😁

December 24, 2022

nneka kennedy

Friendly staff. Professional. Highly recommend. The PT’s are very knowledgeable and patient. Make you feel comfortable.

November 30, 2022

Michelle Defendini

Have been going here for years. Staff is friendly and always very helpful.

October 22, 2022

Judith Hill

Great staff. Friendly and professional. Flexible scheduling Clean and state of the art facility. Highly recommend

July 27, 2022

evette mcdowald

Katie is awesome and so patient with me. She always tries to make me feel comfortable and not rushed!

April 26, 2022

Billy Colson

Great people very knowledgeable

March 29, 2022

Brian Christe

Very friendly, professional and knowledgeable staff.

February 2, 2022

Gloria White

Very knowledgeable and professional staff.

January 28, 2022

Raul Chico

The staff very professional and pleasant.

December 17, 2021

scott Cart

Extremely knowledgeable and professional. Warm friendly staff and my PT was a great communicator. We discussed every step of the process and reason for my treatment. My therapeutic visits have helped tremendously.

November 3, 2021

Valerie Driskell

I have been going to Smart body off and on for awhile now. I trust them with my care always! Laura the owner is and has been my PT. I have, many years now suffered medical problems. Resulting in whole body reconditioning. I suffer also with alignment issues and pelvic floor disfunction. I came to them weak and my spirits low. The staff has always treated like I mattered and Laura has always been a positive effect on my attitude and mind. She helps me to keep moving forward in being strong and not give up! It’s been a roller coaster has for my health. But I have just recently returned back to Smart body. Now as much as I enjoy the attitudes and atmosphere this is a place to get better and put your work in ! But the support is consistent and genuine! Valerie Driskell A patient

September 24, 2021

Ceil Pillsbury-Schellenberg

The BEST PT in town. My surgery has been cancelled. Don't miss this place! I am sure all the therapist are great, but I have Sara and Katie and they are truly amazing!

September 9, 2021

Yfos Brown

I’m so happy with this team! Everybody was so helpful, patient and very understanding, doctors and staff. I would recommend 100%. I can say I promise that you will be in good hands. Thank you so much for what you do!

August 4, 2021

Jean M. Burke

Outstanding professionalism. Meticulous attention to each patient’s needs.

August 14, 2020

Barbara Moore

So professional and concerned. Always working to help you with your weak areas and make your lifestyle work for you.

November 8, 2019

Aaron Matthews

The staff and clinicians at Smart Body are dedicated to achieving the goals of their patients. They take the utmost concern with your privacy, and strive to ultimately remedy your needs. They were very accommodating with my schedule, and I always felt respected.

October 30, 2019

John De los Angeles

Great company and even better staff, 10/10.

June 5, 2019

Lynn Manini

The staff is knowledgeable and very helpful. Laura is very professional, but is also so very kind and relaxed that you feel as though you are having a cocktail with a friend! Thank you!!!!

February 21, 2019

Michael Rosenbloom

Great place. Sara was my PT and did a great job of making me feel comfortable and that she actually cared about me getting better. The office staff was 10/10 - Asia and Jeannie especially stick out as being very friendly and willing to help any way they could. Wait times in the office were extremely short (in the three months I went there I think my longest wait was about 10 minutes), and most importantly going there actually did help with many of the issues I was having. Highly recommend to anyone, male or female.

December 19, 2018

Jessie Stull

Super helpful and knowledgeable staff!

December 9, 2018

Regina Deters

Sara Sohn, pelvic floor exercises, and the Squatty Potty, gave me hope on how to strengthen my muscles to achieve my milestones in those areas. I was very happy with my treatments and want to thank the always patient and helpful staff, Stefan, Asia and Jeannine.

November 28, 2018

Carole Jackson

I had an excellent experience. Sara was very knowledgeable and helpful and made me feel at ease. I would highly recommend.

Response from owner

Thanks so much Carole! Glad you had a great experience.

November 28, 2018

November 24, 2017

Lyudmila V.

I can't say enough good things about Laura Bunso. She is very knowledgeable, insightful and hard-working. A 16-visit intensive physical therapy course resulted in such significant improvement, that I didn't think was ever possible. Thanks to Laura, I now know how to do the Kegel exercises correctly and can actually use them to improve pelvic floor strength. She also has a wonderful team working for her - everyone was very friendly and professional.

Response from owner

Thank you so much Lyudmila!

November 27, 2017

June 24, 2017

Ronie Rukab

They really helped me with my frozen shoulder; there is a big difference from when I started. Everyone is very nice and professional. I highly recommend Smart Body. Keep up the good work

Response from owner

Thanks so much Ronie! We're so glad you had a good experience and are back to living life to the fullest!

June 26, 2017

September 29, 2016

Monica Lim

Very knowledgable and nice staff. The therapists individualize treatment for you specifically and are exceptional at their jobs.