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Topic

Staff Quality & Expertise

100% positive

Across 162 reviews of Smart Body Physical Therapy in Jacksonville, FL, staff quality & expertise appears in 59 reviews (100% positive), from 2015-07-05 through 2026-03-12.


Key findings

  • Staff Quality & Expertise mentioned in 59 of 162 reviews (36.4%)

  • 100% of Staff Quality & Expertise reviews are 4 or 5 stars

  • Average rating in Staff Quality & Expertise reviews: 5★

Aspects most discussed in these reviews

  • Professionalism & Conduct

    76%45 mentions
  • Courtesy & Friendliness

    66%39 mentions
  • Technical Knowledge & Expertise

    54%32 mentions
  • Communication & Updates

    29%17 mentions
  • Problem Resolution & Effectiveness

    8%5 mentions
  • Cleanliness & Tidiness

    7%4 mentions

Reviews mentioning staff quality & expertise

December 10, 2025

Sandra

Everyone treated me well at Smart Body Physical Therapy. My therapist is very knowledgeable, kind and professional.

November 8, 2025

Spencer H.

Everyone here is exceptionally professional and thoughtful toward their clients goals and requirements. All of the planning stays consistent and targets the desired results. I'm satisfied i chose SmartBody, THEY GENUINELY CARE!!!

November 4, 2025

june crews

The atmosphere is relaxing, the staff warm and friendly, and very qualified. They use the latest therapeutic methods and equipment.

September 8, 2025

culvergraff@gmail.com Culver

I am very impressed with the Smart Body Therapists I have been working with. They are very knowledgeable, professional and friendly. The office staff is wonderful as well. So far I have had an excellent experience and would definitely recommend.

August 14, 2025

James Eden

Jessica is very knowledgeable about pelvic floor exercises! She is patient and understanding with the my issues after s prostatectomy!

July 31, 2025

Allen Webb

Laura and the team at SB are great. I highly recommend.

July 28, 2025

Char

Extremely professional, explains things clearly and makes you feel comfortable.

May 30, 2025

Amy Bartram

Love this place! The staff is so friendly and they make you feel so comfortable there! Easy to get ahold of and communicate with!

May 29, 2025

Frank Douglas

My experience and time at smart body was amazing! The staff and doctors were professional and very helpful specifically Dr. Susan and Dr. Kayla. If you are looking for personal and professional group to meet all of your needs, Smart Body is the place to be. Well worth the time and my body is improving !! Kimtonja Douglas

March 19, 2025

Suzanne Nicholas

Jessica is amazing! She communicates her knowledge and techniques with detail making sure you understand and are comfortable with everything. Her care and compassion are so appreciated.

February 28, 2025

Patty Bee

I found Smart Body because they were *highly* recommended by Mayo Clinic. I was lucky to get on the schedule for nine sessions. Smart Body staff is what you'd want--respectful, excellent bedside manner, considerate. Which is great, but the reason I urge you for go to Smart Body is COMPETENCE. So much knowledge and insight gathered so quickly! Was it fun? Nope. (Like any physical therapy that I've ever had). Do I have a lot of home work ahead of me? Yup. On about day 6 of my experience I was exhausted and ready to cry. But I ultimately came away feeling equipped and ready! My long and frustrating and expensive search for help is over. Maybe Smart Body has a few hiccups in the booking/reception area, like just about any business right now. But there are some very strong individuals working that area picking up the slack, and that will NOT affect your health care. Moving forward Smart Body is going to be in even BIGGER demand! Make your appointment sooner, not later. I traveled 1,400 miles to see them. Well worth it.

February 9, 2025

Debra Fredericks

Completely professional but warm and welcoming at the same time. I am hopeful for recovery and was so impressed I recommended a friend. She’ll be contacting you soon! 😁

January 31, 2025

T Haney

The Therapists at Smart Body Physical Therapy are Caring and Professional at all times. I like that they take the time to listen to my concerns and answer my questions. In addition, their office staff are friendly and helpful.

January 12, 2025

Nicole Colichio

Everyone at Smart Body Physical Therapy has been so helpful and caring. I am grateful for their help, which has made a world of difference for me and my quality of life. I definitely recommend them to anyone in need of this type of PT!

January 2, 2025

kevin rotti

All staff are professional, friendly, and helpful. Laura is very attentive, knowledgeable, thorough, and gentle when attending to my moms needs and doing physical therapy in her pelvic area.

December 31, 2024

Blanca Torres

Very friendly, everything is very well explained, very understanding.

December 18, 2024

Laura Cruz

This team knows how to take care of women unique needs. Pelvic Floor support at PT is essential and not talked about enough. The kind experts are the gold standard in their field. Call them now!

November 9, 2024

Betsy Stoutmorrill

Every person at Smart Body is kind, caring, and professional, especially Jessica, Carrie, and Janeen!

October 21, 2024

betsy thompson

Autumn Pearce was very thorough and friendly. She offered me a plan and great advice. I look forward to working with her again!! Thank you Autumn!

September 5, 2024

Diane Bannard

Very professional and also warm and concerned. Very happy and would recommend

June 23, 2024

pattie crew

Smart body employees are knowledgeable and professional and understood my needs. I also appreciate being seen in a timely manner. As a PT center, many come for spinal problems and cannot sit for long periods of time. I am one of those people. I look forward to my upcoming visits to achieve a more healthy outcome.

June 15, 2024

Denice Curtis

Excellent practitioners!

February 9, 2024

Walter Bunso

Amazing treatment! Friendly and knowledgeable staff. Timely . You couldn’t ask for better treatment.

January 19, 2024

Maribel Carmona

Wonderful staff, very informative. Clean, organized and welcoming.

September 19, 2023

Eric H

Kristin Munoz is an excellent physical therapist!

September 13, 2023

Linda Canady

My therapist was professional and caring. Gave me confidence she can help me recover.

September 8, 2023

Walter Faulkner

Very caring staff! They make you feel very comfortable while they are helping you heal. I highly recommend SmartBody PT.

August 23, 2023

Eleanor Rossano

It was my first visit. I was very impressed with the professionalism, friendly staff, and sparkling clean environment.

August 18, 2023

Patricia Ivery

Thank you Dr Kayla for your professionalism and kindness.

July 26, 2023

Judy Cromartie

Love the therapist Monica and the staff. Incredibly professional and know how to listen. Provide great resources for home PT with app including videos. Helps so much.

June 2, 2023

Alexandria pannise

The staff is great and care is great as well.

January 31, 2023

Mariam Shaban

This place is hands down the best! Clean, quiet and comftorable! Upmost caring and fastest place for physical therapy..Monica is absolutely the sweetest most knowledgeable person in the field. they are lucky to have her.She has made a scary and new ordeal for me so pleasent and smooth! She is truly remarkable! She makes your entire visit pleasant takes time to explain, and ensures your comfortable the entire time she is very kind. I highly recommend this place is awesome. The up front staff is so kind..Kayla is so fast an accurate it's a pleasure to go there !

January 29, 2023

Tony Fierro

Very knowledgeable. Confident in the plan to treat my condition.

January 20, 2023

Rafe Hall

I had an amazing time here. The staff is very nice and seem to actually care. They gave me the tools to help deal with my pain and even gave me a massage! This place is awesome.

January 19, 2023

Nancy Link

Everyone at SmartBody Physical Therapy is so nice. Very professional and they make you very comfortable with whatever you need to work on.😁

December 24, 2022

nneka kennedy

Friendly staff. Professional. Highly recommend. The PT’s are very knowledgeable and patient. Make you feel comfortable.

November 30, 2022

Michelle Defendini

Have been going here for years. Staff is friendly and always very helpful.

October 22, 2022

Judith Hill

Great staff. Friendly and professional. Flexible scheduling Clean and state of the art facility. Highly recommend

July 27, 2022

evette mcdowald

Katie is awesome and so patient with me. She always tries to make me feel comfortable and not rushed!

April 26, 2022

Billy Colson

Great people very knowledgeable

March 29, 2022

Brian Christe

Very friendly, professional and knowledgeable staff.