Topic
Staff Quality & Expertise
100% positiveAcross 162 reviews of Smart Body Physical Therapy in Jacksonville, FL, staff quality & expertise appears in 59 reviews (100% positive), from 2015-07-05 through 2026-03-12.
Key findings
Staff Quality & Expertise mentioned in 59 of 162 reviews (36.4%)
100% of Staff Quality & Expertise reviews are 4 or 5 stars
Average rating in Staff Quality & Expertise reviews: 5★
Aspects most discussed in these reviews
Professionalism & Conduct
76%45 mentionsCourtesy & Friendliness
66%39 mentionsTechnical Knowledge & Expertise
54%32 mentionsCommunication & Updates
29%17 mentionsProblem Resolution & Effectiveness
8%5 mentionsCleanliness & Tidiness
7%4 mentions
Reviews mentioning staff quality & expertise
Sandra
Everyone treated me well at Smart Body Physical Therapy. My therapist is very knowledgeable, kind and professional.
Spencer H.
Everyone here is exceptionally professional and thoughtful toward their clients goals and requirements. All of the planning stays consistent and targets the desired results. I'm satisfied i chose SmartBody, THEY GENUINELY CARE!!!
june crews
The atmosphere is relaxing, the staff warm and friendly, and very qualified. They use the latest therapeutic methods and equipment.
culvergraff@gmail.com Culver
I am very impressed with the Smart Body Therapists I have been working with. They are very knowledgeable, professional and friendly. The office staff is wonderful as well. So far I have had an excellent experience and would definitely recommend.
James Eden
Jessica is very knowledgeable about pelvic floor exercises! She is patient and understanding with the my issues after s prostatectomy!
Allen Webb
Laura and the team at SB are great. I highly recommend.
Char
Extremely professional, explains things clearly and makes you feel comfortable.
Amy Bartram
Love this place! The staff is so friendly and they make you feel so comfortable there! Easy to get ahold of and communicate with!
Frank Douglas
My experience and time at smart body was amazing! The staff and doctors were professional and very helpful specifically Dr. Susan and Dr. Kayla. If you are looking for personal and professional group to meet all of your needs, Smart Body is the place to be. Well worth the time and my body is improving !! Kimtonja Douglas
Suzanne Nicholas
Jessica is amazing! She communicates her knowledge and techniques with detail making sure you understand and are comfortable with everything. Her care and compassion are so appreciated.
Patty Bee
I found Smart Body because they were *highly* recommended by Mayo Clinic. I was lucky to get on the schedule for nine sessions. Smart Body staff is what you'd want--respectful, excellent bedside manner, considerate. Which is great, but the reason I urge you for go to Smart Body is COMPETENCE. So much knowledge and insight gathered so quickly! Was it fun? Nope. (Like any physical therapy that I've ever had). Do I have a lot of home work ahead of me? Yup. On about day 6 of my experience I was exhausted and ready to cry. But I ultimately came away feeling equipped and ready! My long and frustrating and expensive search for help is over. Maybe Smart Body has a few hiccups in the booking/reception area, like just about any business right now. But there are some very strong individuals working that area picking up the slack, and that will NOT affect your health care. Moving forward Smart Body is going to be in even BIGGER demand! Make your appointment sooner, not later. I traveled 1,400 miles to see them. Well worth it.
Debra Fredericks
Completely professional but warm and welcoming at the same time. I am hopeful for recovery and was so impressed I recommended a friend. She’ll be contacting you soon! 😁
T Haney
The Therapists at Smart Body Physical Therapy are Caring and Professional at all times. I like that they take the time to listen to my concerns and answer my questions. In addition, their office staff are friendly and helpful.
Nicole Colichio
Everyone at Smart Body Physical Therapy has been so helpful and caring. I am grateful for their help, which has made a world of difference for me and my quality of life. I definitely recommend them to anyone in need of this type of PT!
kevin rotti
All staff are professional, friendly, and helpful. Laura is very attentive, knowledgeable, thorough, and gentle when attending to my moms needs and doing physical therapy in her pelvic area.
Blanca Torres
Very friendly, everything is very well explained, very understanding.
Laura Cruz
This team knows how to take care of women unique needs. Pelvic Floor support at PT is essential and not talked about enough. The kind experts are the gold standard in their field. Call them now!
Betsy Stoutmorrill
Every person at Smart Body is kind, caring, and professional, especially Jessica, Carrie, and Janeen!
betsy thompson
Autumn Pearce was very thorough and friendly. She offered me a plan and great advice. I look forward to working with her again!! Thank you Autumn!
Diane Bannard
Very professional and also warm and concerned. Very happy and would recommend
pattie crew
Smart body employees are knowledgeable and professional and understood my needs. I also appreciate being seen in a timely manner. As a PT center, many come for spinal problems and cannot sit for long periods of time. I am one of those people. I look forward to my upcoming visits to achieve a more healthy outcome.
Denice Curtis
Excellent practitioners!
Walter Bunso
Amazing treatment! Friendly and knowledgeable staff. Timely . You couldn’t ask for better treatment.
Maribel Carmona
Wonderful staff, very informative. Clean, organized and welcoming.
Eric H
Kristin Munoz is an excellent physical therapist!
Linda Canady
My therapist was professional and caring. Gave me confidence she can help me recover.
Walter Faulkner
Very caring staff! They make you feel very comfortable while they are helping you heal. I highly recommend SmartBody PT.
Eleanor Rossano
It was my first visit. I was very impressed with the professionalism, friendly staff, and sparkling clean environment.
Patricia Ivery
Thank you Dr Kayla for your professionalism and kindness.
Judy Cromartie
Love the therapist Monica and the staff. Incredibly professional and know how to listen. Provide great resources for home PT with app including videos. Helps so much.
Alexandria pannise
The staff is great and care is great as well.
Mariam Shaban
This place is hands down the best! Clean, quiet and comftorable! Upmost caring and fastest place for physical therapy..Monica is absolutely the sweetest most knowledgeable person in the field. they are lucky to have her.She has made a scary and new ordeal for me so pleasent and smooth! She is truly remarkable! She makes your entire visit pleasant takes time to explain, and ensures your comfortable the entire time she is very kind. I highly recommend this place is awesome. The up front staff is so kind..Kayla is so fast an accurate it's a pleasure to go there !
Tony Fierro
Very knowledgeable. Confident in the plan to treat my condition.
Rafe Hall
I had an amazing time here. The staff is very nice and seem to actually care. They gave me the tools to help deal with my pain and even gave me a massage! This place is awesome.
Nancy Link
Everyone at SmartBody Physical Therapy is so nice. Very professional and they make you very comfortable with whatever you need to work on.😁
nneka kennedy
Friendly staff. Professional. Highly recommend. The PT’s are very knowledgeable and patient. Make you feel comfortable.
Michelle Defendini
Have been going here for years. Staff is friendly and always very helpful.
Judith Hill
Great staff. Friendly and professional. Flexible scheduling Clean and state of the art facility. Highly recommend
evette mcdowald
Katie is awesome and so patient with me. She always tries to make me feel comfortable and not rushed!
Billy Colson
Great people very knowledgeable
Brian Christe
Very friendly, professional and knowledgeable staff.
Gloria White
Very knowledgeable and professional staff.
Raul Chico
The staff very professional and pleasant.
scott Cart
Extremely knowledgeable and professional. Warm friendly staff and my PT was a great communicator. We discussed every step of the process and reason for my treatment. My therapeutic visits have helped tremendously.
Valerie Driskell
I have been going to Smart body off and on for awhile now. I trust them with my care always! Laura the owner is and has been my PT. I have, many years now suffered medical problems. Resulting in whole body reconditioning. I suffer also with alignment issues and pelvic floor disfunction. I came to them weak and my spirits low. The staff has always treated like I mattered and Laura has always been a positive effect on my attitude and mind. She helps me to keep moving forward in being strong and not give up! It’s been a roller coaster has for my health. But I have just recently returned back to Smart body. Now as much as I enjoy the attitudes and atmosphere this is a place to get better and put your work in ! But the support is consistent and genuine! Valerie Driskell A patient
Ceil Pillsbury-Schellenberg
The BEST PT in town. My surgery has been cancelled. Don't miss this place! I am sure all the therapist are great, but I have Sara and Katie and they are truly amazing!
Yfos Brown
I’m so happy with this team! Everybody was so helpful, patient and very understanding, doctors and staff. I would recommend 100%. I can say I promise that you will be in good hands. Thank you so much for what you do!
Jean M. Burke
Outstanding professionalism. Meticulous attention to each patient’s needs.
Barbara Moore
So professional and concerned. Always working to help you with your weak areas and make your lifestyle work for you.
Aaron Matthews
The staff and clinicians at Smart Body are dedicated to achieving the goals of their patients. They take the utmost concern with your privacy, and strive to ultimately remedy your needs. They were very accommodating with my schedule, and I always felt respected.
John De los Angeles
Great company and even better staff, 10/10.
Lynn Manini
The staff is knowledgeable and very helpful. Laura is very professional, but is also so very kind and relaxed that you feel as though you are having a cocktail with a friend! Thank you!!!!
Michael Rosenbloom
Great place. Sara was my PT and did a great job of making me feel comfortable and that she actually cared about me getting better. The office staff was 10/10 - Asia and Jeannie especially stick out as being very friendly and willing to help any way they could. Wait times in the office were extremely short (in the three months I went there I think my longest wait was about 10 minutes), and most importantly going there actually did help with many of the issues I was having. Highly recommend to anyone, male or female.
Jessie Stull
Super helpful and knowledgeable staff!
Regina Deters
Sara Sohn, pelvic floor exercises, and the Squatty Potty, gave me hope on how to strengthen my muscles to achieve my milestones in those areas. I was very happy with my treatments and want to thank the always patient and helpful staff, Stefan, Asia and Jeannine.
Carole Jackson
I had an excellent experience. Sara was very knowledgeable and helpful and made me feel at ease. I would highly recommend.
Response from owner
November 28, 2018
Lyudmila V.
I can't say enough good things about Laura Bunso. She is very knowledgeable, insightful and hard-working. A 16-visit intensive physical therapy course resulted in such significant improvement, that I didn't think was ever possible. Thanks to Laura, I now know how to do the Kegel exercises correctly and can actually use them to improve pelvic floor strength. She also has a wonderful team working for her - everyone was very friendly and professional.
Response from owner
November 27, 2017
Ronie Rukab
They really helped me with my frozen shoulder; there is a big difference from when I started. Everyone is very nice and professional. I highly recommend Smart Body. Keep up the good work
Response from owner
June 26, 2017
Monica Lim
Very knowledgable and nice staff. The therapists individualize treatment for you specifically and are exceptional at their jobs.