Karen McKay-Hanks
Karen McKay-Hanks left a 5-star rating without a written review.
Other reviews
Judith Hill
Great staff. Friendly and professional. Flexible scheduling Clean and state of the art facility. Highly recommend
Andrew Miller
SmartBody takes great care of their patients and offers a huge variety of treatment options to make sure each patient gets individualized care.
Gregg Wells
I would give ZERO STARS if I could. I have no idea if their therapy is any good because they decided to no longer take Aetna as of April 23 2024, and didn't bother to tell me this 3 weeks ago when I called to make the appointment. They asked on that day what insurance I had and then told me "Yes sir, we accept Aetna", not bothering to tell me then that they were dropping Aetna coverage until I showed up for my appointment today. Which by the way, they charge $75 if you miss an appointment, but paid me nothing for wasting my time by taking off work for the non-appointment and all of the paperwork they had me fill out online. I was very excited to start my therapy with them and now I am completely disappointed at their lack of customer service. If you have Aetna insurance, don't bother with this PT center unless you want to pay out of pocket, which they tried to offer me before I walked out. I am sure the therapists are great, but I wouldn't know, because I didn't get past the front desk.
Ann George
Yes, it was a very nice & clean facility. I did not feel comfortable with my therapist. I am very glad I asked to receive a copy of my evaluation. There were so many inaccuracies! I was both surprised and disappointed. I will challenge the report with my insurance carrier as this assessment is damaging and presents an inaccurate picture of my health. Personal information was included in a compromising way. All in all a very brusk, experience. Also, medical testing revealed a bacterial cause for much of the problem. I am sure strengthening exercises will be helpful. However, I need to feel respected and heard by my medical provider to want to invest in any therapy. It seems they are the only provider of this care in the city. I don't want to go back, but may have to.